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The Hot Key Dialler dials leads as "Multi-dial" and the usual Campaign Template Multi-Dial rules apply to the availability of a lead for dialling by the Hot Key DialerDialler.
The Hot Key Dialler will NOT dial if there are no agents logged into the Queue, or if the Queue has "Max Queue Depth" calls waiting.
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"Concurrent Dials" is the number of phone numbers that will be simultaneously dialled until the Queue reaches "Max Queue Depth"
When Stop is clicked, it may take up to 1 minute for the Hot Key Dialler fully stop dialling.
A System Restart will stop the Hot Key Dialler.