sb.append("<h1>Play Message</h1>");Play Message
sb.append("Plays Plays a message to the Caller.<br>");
sb.append("Messages Messages are uploaded via the Business Message Manager under the 'Call Handling' menu.<br>");
sb.append("Messages Messages should be recorded as a wav file.<br><br>");
sb.append("<h3>Business Message</h3>"); Business Message
sb.append("The The business message to be played to the caller.<br><br>");
sb.append("<h3>Play In Background</h3>"); Play In Background
sb.append("If If checked the message is played whilst the call moves onto the next Step<br>");Step
sb.append("If If NOT checked then the message is played to completion before the call moves onto the next Step.");