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sb.append("<h1>Callback Create</h1>");Callback Create

        sb.append("Creates  Creates a callback to an external number that will occur in 'Callback Delay' minutes<br>");minutes

        sb.append("Callback  Callback Create allows a route to schedule a call for a later point in time.<br>");

        sb.append( 

                "When  When that call occurs it is dropped into the 'Target Route' allowing you to control the call.<br><br>");

        sb.append("<h3>Target  <h3>Target Route</h3>");

        sb.append( 

                "The  The route to attach one end of the call to. This allows you to control the call (e.g. play messages to the callee).<br><br>");

        sb.append("<h3>Target  <h3>Target Type</h3>");

        sb.append("The  The Target Type allows you to choose the method of selecting the number to dial.<br><br>");

        sb.append("<h3>Handset< <h3>Handset</h3>");

        sb.append("Deliver  Deliver the call to the selected handset.<br><br>");

        sb.append("<h3>Account< <h3>Account</h3>");

        sb.append("Deliver  Deliver the call to the extension currently attached to the selected Account.<br><br>");

        sb.append("<h3>Phone  <h3>Phone No.</h3>");

        sb.append( 

                "Deliver  Deliver the call to the given phone no. Use this option to deliver calls to an external phone no.<br><br>");

        sb.append("<h3>Route  <h3>Route Variable</h3>");

        sb.append("Deliver  Deliver the call to the phone no. contained in the given Route Variable.<br><br>");

        sb.append("<h3>Caller  <h3>Caller Id</h3>");

        sb.append("Controls  Controls what CLID is displayed to the callee when we dial them. <br><br>");

        sb.append("<h3>Variable  <h3>Variable Name (1,2,3,4)</h3>");

        sb.append( 

                "Allows  Allows you to pass Route Variables to the 'Target Route'. The 'Target Route' must use the Step 'Callback Received' in order to have access to the passed Route Variables.");