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There are several types of Teams which provide for different methods of operating a team.
- DyanamicDynamic
- Static
- Rostered Inbound
- Rostered Outbound
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Each of the Team Leader groups recieve receive different permissions.
Team Leader - Campaign : ability to view/manage Campaigns/Allocation that belong to their team.
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Dynamic teams allow agents to move between teams during the day by choosing the desired team from the Noojee Admin Login page.
NB: the Agents should be added to the required Queues before they are added to the Team.
Dynamic teams provides an additional level of control as to what Queues agents will work.
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The Queue Filter tab allows you to select the set of Queues that rostered agents can take calls from, provided they have the required set of skills and are members of the particular queues.
NB: the Agents should be added to the required Queues before they are added to the Team.
The Queue Filter is also used to select the Queue metrics used when forecasting a roster.
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