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The Action Script 'Select From Roster' loads a list of Accounts that are currently rostered into a variable for processing by subsequent steps such as 'For Each' - 'End For'.
You can use Select From Roster to route a call to a rostered agent. You would normally only use this to route calls to an Agent that is On Call rather than one that is currently logged into Noojee.
This Action Script is typically used with the 'For' and 'End For Each' Action script scripts which is designed to process a list of Accounts.
The returned list is ordered based on the order of the 'stack' of agents in the Roster screen. Agents at the bottom of the stack are returned first.
e.g.
Select From Roster
For
– step that does something with a rostered agent.
End For
Team
The Roster Team for which you want to get the list of currently rostered agents.
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