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When iterating over the list of rostered agents, each agent entity exposes the following properties:

getUserName

getExtension

getPhoneNumber

getMobileNumber

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  • UserName
  • Extension
  • PhoneNumber
  • MobileNumber
  • Email

Example

If the 'For' step stipulates that the 'Item Variable Name' is 'Engineer'.

In subsequent Route Steps (between the For and End For) you can access any of the above properties by stipulating a Route Variable with names like:

Engineer.Username

Engineer.MobileNumber



Refer to the java docs for additional information:

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