Sends an Email

Allows you to send an email message as part of normal call handling.

The To, CC and BCC fields may contain multiple comma separated email addresses

Subject

The subject of the email message. The subject may contain references to Route Variables which will be translated to the Variable value

Body

The body of the email message. The body may contain references to Route Variables which will be translated to the Variable value

Is Body HTML

If ticked then the Body field may contain HTML tags to format the email.

Variable translation

If either the Body or Subject contains a encoded Variable name the encoded variable name is replaced with the variables value before the message is sent.

e.g.

A prior step sets a variable value using the Set Variable Action Script.

Avariable=SomeValue

The message body or subject contains an encoded variable

The message body has a variable here: ${Avariable} which should be visible in your email.

The actual message body will be:

The message body has a variable here: SomeValue which should be visible in your email.