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When that call occurs it is dropped into the 'Target Route' allowing you to control the call.
The Target Route MUST have a Callback Received as the first step in order for the variables (details below) to be passed to the target route.
The Target Route must also be in the 'Inbound' context.
Cancelling a Callback
It is possible to Cancel a Callback before it fires using the Callback Cancel route step.
This can be useful if you have a Callback that is critical but there is a chance the called party will hangup the call before the Callback can be created.
In this scenario you create the Callback at the very start of the call. If the called party selects an option which means the callback is no longer necessary you can then cancel the callback.
If the called party hangs up the call prematurely then you are guaranteed that the callback will still occur.
Target Route
The route to attach one end of the call to. This allows you to control the call (e.g. play messages to the callee).
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