Queue

Queues are used when you need to send a call to a group of phones.

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call statistics such as 'Wait Times', 'Abandonment Rate' and 'Average Call times.

Queue

The name of the Queue to send the call to. You can create new Queues from the 'Queue' menu item under the 'Call Handling' menu.

Timeout

Controls how long the call should wait in the Queue before dropping out of the Queue and progressing to the

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isn't answered in a reasonable amount of time.

Priority

As calls enter the queue they can be assigned a priority. The priority can be used when calls from different DIDs

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Priorities can be set from 1 to 1000000, where 1 is the highest priority.

Record

If checked start a new recording leg when call answered in queue.

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