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The returned list is ordered based on the order of the 'stack' of agents in the Roster screen. Agents at the bottom of the stack are returned first.e.g.

Example

pseudo code

Select From

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For

  – step that does something with a rostered agent.

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 Roster for 'Support Team' into 'engineers'
For engineer in engineers
  Log ${engineer.UserName} has mobile ${engineer.MobileNumber}
End For

Team

The Roster Team for which  you want to get the list of currently rostered agents.

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• UserName
• Extension
• PhoneNumber
• MobileNumber
• Email

Example

If the 'For' step stipulates that the 'Item Variable Name' is 'Engineer'.

In subsequent Route Steps (between the For and End For) you can access any of the above properties by stipulating a Route Variable with names like:

Engineer.Username

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Refer to the java docs for additional information:

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