Overview17.02. Agent Goals
The Agent Goals report provides a direct measure of an Agents performance and their efficency in obtaining the defined goals.
Intended Use17.02. Agent Goals
There are a number of key metrics when monitoring an Agents performance. The Agent Goal report is designed to bring these key measures together in a single snapshot.
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The Conversion rate provides a measure of the number of leads an Agent consumed to achive the set targets. A high conversion rate is the sign of an efficient agent. It should however be remembered that the conversion rate is also a measure of the quality of the leads. Conversion rates should never be measured in isolation but rather compared to other team members working on the same Allocation.
Filters17.02. Agent Goals
- Date Range
- Campaign Template
- Campaign
- Allocation
- Goal