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Allows you to describe your companies Business Hours. Defining Business hours is important for forecasting and the Auto Fill operations as it constrains the hours that agents should be allocated to shifts.
Base SchedulingAGENT PREFERENCES
Scheduling takes the tedium out of setting up Business Hours. Rather than recording each individual day that your business operates, a schedule lets you set up a recurring pattern of opening hours.
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For more complex patterns please see the online WFM documentation that describes using 'Repeats Every' and 'Period' to describes more complex patterns of availability.
ExceptionsAGENT PREFERENCES
Occasionaly you will have set up a standard Base Schedule and need to setup an exclusion for a public holiday.
Exeptions provide an easy method to 'block out' a period where your trading hours vary from normal.