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Displays a range of queue related statistics in graph and tabular form that related to a customers customer's experience including:
- Wait Times
- Answer Time
- Talk Time
- Hangup causes
- Abandon reasons
Intended Use
Analyse an customers experience Analysing a customer's experience, particularly with respect to wait times and abandonment rates.
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Controls how calls are grouped together. For example is Day is choose then
Day - a set of graphs and tables will be generated for each day in the selected date range. If Week is choose then
Week - a set of graphs and tables will be accumulated and generated for each week.