Release notes - Noojee Admin - Version 6.5.0.x
<h2> Improvement
</h2>
<ul>
<li>[<a href='NA-4161https://noojee.atlassian.net/browse/NA-4161'>NA-4161</a>] - Update create_node.sh for routes v2
</li>
<li>[<a href='NA-4690https://noojee.atlassian.net/browse/NA-4690'>NA-4690</a>] - Add Disposition Filter to Campaign Summary report
</li>
<li>[<a href='NA-4905https://noojee.atlassian.net/browse/NA-4905'>NA-4905</a>] - Scroll bar required in dashboard when there are several dashlets outside of screen
</li>
<li>[<a href='NA-5032https://noojee.atlassian.net/browse/NA-5032'>NA-5032</a>] - SMS Disposition Action
</li>
<li>[<a href='NA-5037https://noojee.atlassian.net/browse/NA-5037'>NA-5037</a>] - Add ability to exclude future days in contact hours
</li>
<li>[<a href='NA-5066https://noojee.atlassian.net/browse/NA-5066'>NA-5066</a>] - Call Monitor needs a search feature
</li>
<li>[<a href='NA-5067https://noojee.atlassian.net/browse/NA-5067'>NA-5067</a>] - Call Monitor refresh causes scrolling.
</li>
<li>[<a href='NA-5071https://noojee.atlassian.net/browse/NA-5071'>NA-5071</a>] - team management - need to be able to search when adding members to a team.
</li>
<li>[<a href='NA-5081https://noojee.atlassian.net/browse/NA-5081'>NA-5081</a>] - Queue analysis screen - neesds to be scrollable or smaller
</li>
<li>[<a href='NA-5084https://noojee.atlassian.net/browse/NA-5084'>NA-5084</a>] - Call Editor needs to show call direction.
</li>
<li>[<a href='NA-5085https://noojee.atlassian.net/browse/NA-5085'>NA-5085</a>] - Call Editor: change duration to display in HH:mm:ss
</li>
<li>[<a href='NA-5087https://noojee.atlassian.net/browse/NA-5087'>NA-5087</a>] - Call scheduler should take into account business hours
</li>
<li>[<a href='NA-5096https://noojee.atlassian.net/browse/NA-5096'>NA-5096</a>] - API - update doesn't check the DNC list
</li>
<li>[<a href='NA-5116https://noojee.atlassian.net/browse/NA-5116'>NA-5116</a>] - Dashboard: add a method to monitor trunks
</li>
<li>[<a href='NA-5574https://noojee.atlassian.net/browse/NA-5574'>NA-5574</a>] - Limit characters for Area code in offices
</li>
<li>[<a href='NA-6186https://noojee.atlassian.net/browse/NA-6186'>NA-6186</a>] - Harden connections coming over VPN
</li>
<li>[<a href='NA-6463https://noojee.atlassian.net/browse/NA-6463'>NA-6463</a>] - Active Directory
</li>
<li>[<a href='NA-6465https://noojee.atlassian.net/browse/NA-6465'>NA-6465</a>] - Voicemail action should allow to route to voicemail box attached to account.
</li>
<li>[<a href='NA-6468https://noojee.atlassian.net/browse/NA-6468'>NA-6468</a>] - allow sort order of dispositions for display in agent's contact hub
</li>
<li>[<a href='NA-6478https://noojee.atlassian.net/browse/NA-6478'>NA-6478</a>] - Better naming of copied dashboards.
</li>
<li>[<a href='NA-7006https://noojee.atlassian.net/browse/NA-7006'>NA-7006</a>] - Campaign export not logged in audit log
</li>
<li>[<a href='NA-7045https://noojee.atlassian.net/browse/NA-7045'>NA-7045</a>] - MOHLayout - Add play button
</li>
<li>[<a href='NA-7257https://noojee.atlassian.net/browse/NA-7257'>NA-7257</a>] - Playlists - Need a delete function
</li>
<li>[<a href='NA-7339https://noojee.atlassian.net/browse/NA-7339'>NA-7339</a>] - Improvements to the Copy Dashboard dialog
</li>
<li>[<a href='NA-7370https://noojee.atlassian.net/browse/NA-7370'>NA-7370</a>] - Add a "hide help" button the the help screen
</li>
<li>[<a href='NA-7468https://noojee.atlassian.net/browse/NA-7468'>NA-7468</a>] - Add "last used" or "last login" to Accounts page
</li>
<li>[<a href='NA-7549https://noojee.atlassian.net/browse/NA-7549'>NA-7549</a>] - Wrap time on queue screen not applicable for contact hub
</li>
<li>[<a href='NA-7556https://noojee.atlassian.net/browse/NA-7556'>NA-7556</a>] - Need to provide general users with listen/record to their voicemail greeting
</li>
<li>[<a href='NA-7570https://noojee.atlassian.net/browse/NA-7570'>NA-7570</a>] - Contact hour group should be shown in call editor under lead details
</li>
<li>[<a href='NA-7634https://noojee.atlassian.net/browse/NA-7634'>NA-7634</a>] - Limit list of allocations that can be selected on multi tenant system for close lead function
</li>
<li>[<a href='NA-7670https://noojee.atlassian.net/browse/NA-7670'>NA-7670</a>] - Changes to csv layout of Campaign Agent Activity Report
</li>
<li>[<a href='NA-7685https://noojee.atlassian.net/browse/NA-7685'>NA-7685</a>] - Campaign Team Leaders can't see leads with disp. Multi Dial Abort
</li>
<li>[<a href='NA-7696https://noojee.atlassian.net/browse/NA-7696'>NA-7696</a>] - Unable to determine which extension and agent answered the call from a queue in routes2 debugger.
</li>
<li>[<a href='NA-7702https://noojee.atlassian.net/browse/NA-7702'>NA-7702</a>] - Ability to login without extension for managers
</li>
<li>[<a href='NA-7727https://noojee.atlassian.net/browse/NA-7727'>NA-7727</a>] - Improved Voicemail Route Step
</li>
<li>[<a href='NA-7733https://noojee.atlassian.net/browse/NA-7733'>NA-7733</a>] - Change Route Step Gosub to 'Basic'
</li>
<li>[<a href='NA-7734https://noojee.atlassian.net/browse/NA-7734'>NA-7734</a>] - Route Target selection - make all columns searchable
</li>
<li>[<a href='NA-7735https://noojee.atlassian.net/browse/NA-7735'>NA-7735</a>] - Apply search filter when changing from Basic to Advanced in Route Step
</li>
<li>[<a href='NA-7736https://noojee.atlassian.net/browse/NA-7736'>NA-7736</a>] - Show which handset answered from a queue in route2 debugger
</li>
<li>[<a href='NA-7756https://noojee.atlassian.net/browse/NA-7756'>NA-7756</a>] - Lead injection API - force single threaded.
</li>
<li>[<a href='NA-7758https://noojee.atlassian.net/browse/NA-7758'>NA-7758</a>] - Call Editor - make the lead id a default field
</li>
<li>[<a href='NA-7761https://noojee.atlassian.net/browse/NA-7761'>NA-7761</a>] - Contact Hub removes Noojee Vision users from their queues
</li>
<li>[<a href='NA-7774https://noojee.atlassian.net/browse/NA-7774'>NA-7774</a>] - Allow leads to be unclosed when updated in call editor to a call back type disposition
</li>
</ul>
<h2> New Feature
</h2>
<ul>
<li>[<a href='NA-5040https://noojee.atlassian.net/browse/NA-5040'>NA-5040</a>] - Lead Actions that can be scheduled to update leads
</li>
<li>[<a href='NA-5079https://noojee.atlassian.net/browse/NA-5079'>NA-5079</a>] - Report to list skills for each agent.
</li>
<li>[<a href='NA-5931https://noojee.atlassian.net/browse/NA-5931'>NA-5931</a>] - implement ring strategies
</li>
<li>[<a href='NA-5932https://noojee.atlassian.net/browse/NA-5932'>NA-5932</a>] - create queue core
</li>
<li>[<a href='NA-6691https://noojee.atlassian.net/browse/NA-6691'>NA-6691</a>] - Add Extended Wrap and Preview to Dashboard data sources
</li>
<li>[<a href='NA-6692https://noojee.atlassian.net/browse/NA-6692'>NA-6692</a>] - Dashboard - ability to report on pause codes
</li>
<li>[<a href='NA-6874https://noojee.atlassian.net/browse/NA-6874'>NA-6874</a>] - new landing page with charts and launch buttons
</li>
<li>[<a href='NA-6993https://noojee.atlassian.net/browse/NA-6993'>NA-6993</a>] - Ability to pause allocations in the Campaigns screen
</li>
<li>[<a href='NA-7024https://noojee.atlassian.net/browse/NA-7024'>NA-7024</a>] - Extended disposition list in Contact Hub to fill available space
</li>
<li>[<a href='NA-7072https://noojee.atlassian.net/browse/NA-7072'>NA-7072</a>] - Add dashlet to show which virtual allocations agents are working on
</li>
<li>[<a href='NA-7371https://noojee.atlassian.net/browse/NA-7371'>NA-7371</a>] - Add "duration" to displayable fields in Campaign Call Editor
</li>
<li>[<a href='NA-7394https://noojee.atlassian.net/browse/NA-7394'>NA-7394</a>] - Allow searching for undialled lead from call editor so they can be manually dialled
</li>
<li>[<a href='NA-7535https://noojee.atlassian.net/browse/NA-7535'>NA-7535</a>] - Provide a way to upload a list of numbers into exiting Private DNC List
</li>
</ul>
<h2> Bug
</h2>
<ul>
<li>[<a href='NA-5054https://noojee.atlassian.net/browse/NA-5054'>NA-5054</a>] - SMS Action Dispostion rejecting some messages due to %
</li>
<li>[<a href='NA-5614https://noojee.atlassian.net/browse/NA-5614'>NA-5614</a>] - dont record fully external calls caused by attended transfer from a handset
</li>
<li>[<a href='NA-6146https://noojee.atlassian.net/browse/NA-6146'>NA-6146</a>] - hot key dialer may be broken by removal of routes v1
</li>
<li>[<a href='NA-6148https://noojee.atlassian.net/browse/NA-6148'>NA-6148</a>] - reports possibly broken by removing routes v1
</li>
<li>[<a href='NA-6431https://noojee.atlassian.net/browse/NA-6431'>NA-6431</a>] - queue features to test
</li>
<li>[<a href='NA-6502https://noojee.atlassian.net/browse/NA-6502'>NA-6502</a>] - need to re-instate ast db sync for the trunk family, it's used for 000
</li>
<li>[<a href='NA-6679https://noojee.atlassian.net/browse/NA-6679'>NA-6679</a>] - add check box to "exit opion number" on IVR to "return to parent"
</li>
<li>[<a href='NA-6696https://noojee.atlassian.net/browse/NA-6696'>NA-6696</a>] - remove TEMPLATE from ScheduleTypeEnum
</li>
<li>[<a href='NA-6901https://noojee.atlassian.net/browse/NA-6901'>NA-6901</a>] - Recordings using the API stop/start method can get wrong uniqueID
</li>
<li>[<a href='NA-6984https://noojee.atlassian.net/browse/NA-6984'>NA-6984</a>] - Queue Status missing after extension steal.
</li>
<li>[<a href='NA-6990https://noojee.atlassian.net/browse/NA-6990'>NA-6990</a>] - Playing EIC message in inbound puts agent in wrap.
</li>
<li>[<a href='NA-7007https://noojee.atlassian.net/browse/NA-7007'>NA-7007</a>] - Bulk import of accounts not adding to global team
</li>
<li>[<a href='NA-7041https://noojee.atlassian.net/browse/NA-7041'>NA-7041</a>] - Unanswered Calls report - inconsistent data
</li>
<li>[<a href='NA-7042https://noojee.atlassian.net/browse/NA-7042'>NA-7042</a>] - Stacktrace: 1830469507 Company Rockin Direct Version: 5.5.3.38
</li>
<li>[<a href='NA-7047https://noojee.atlassian.net/browse/NA-7047'>NA-7047</a>] - NPE - when exiting contact hub
</li>
<li>[<a href='NA-7048https://noojee.atlassian.net/browse/NA-7048'>NA-7048</a>] - Contact hub Button bar not refreshing properly
</li>
<li>[<a href='NA-7049https://noojee.atlassian.net/browse/NA-7049'>NA-7049</a>] - Changing agents skills does not always take effect
</li>
<li>[<a href='NA-7052https://noojee.atlassian.net/browse/NA-7052'>NA-7052</a>] - Stacktrace: 4236735368 Company Comm Direct Version: 5.5.3.38
</li>
<li>[<a href='NA-7062https://noojee.atlassian.net/browse/NA-7062'>NA-7062</a>] - Queues - Least Recent
</li>
<li>[<a href='NA-7066https://noojee.atlassian.net/browse/NA-7066'>NA-7066</a>] - Route - Set CallerID (Name/Brand) not displaying on handset
</li>
<li>[<a href='NA-7067https://noojee.atlassian.net/browse/NA-7067'>NA-7067</a>] - Ring all queue - contact hub data not removed if other agent answers
</li>
<li>[<a href='NA-7069https://noojee.atlassian.net/browse/NA-7069'>NA-7069</a>] - Round robin - not going to all phones
</li>
<li>[<a href='NA-7073https://noojee.atlassian.net/browse/NA-7073'>NA-7073</a>] - NPE - Trunk message in logs
</li>
<li>[<a href='NA-7075https://noojee.atlassian.net/browse/NA-7075'>NA-7075</a>] - ring all race condition
</li>
<li>[<a href='NA-7079https://noojee.atlassian.net/browse/NA-7079'>NA-7079</a>] - Stacktrace: 3761700692 Company candc Version: 5.5.3.38
</li>
<li>[<a href='NA-7080https://noojee.atlassian.net/browse/NA-7080'>NA-7080</a>] - FileNotFoundException when uploading files to a playlist
</li>
<li>[<a href='NA-7254https://noojee.atlassian.net/browse/NA-7254'>NA-7254</a>] - Playlists - Changing order of recordings does nothing
</li>
<li>[<a href='NA-7256https://noojee.atlassian.net/browse/NA-7256'>NA-7256</a>] - Playlists - overwriting file adds new file
</li>
<li>[<a href='NA-7261https://noojee.atlassian.net/browse/NA-7261'>NA-7261</a>] - Agent seems to long into wrong "state".
</li>
<li>[<a href='NA-7263https://noojee.atlassian.net/browse/NA-7263'>NA-7263</a>] - Stacktrace: 1949821148 Company Just Wines Version: 5.5.3.38
</li>
<li>[<a href='NA-7265https://noojee.atlassian.net/browse/NA-7265'>NA-7265</a>] - Queue Behaviour - Priority
</li>
<li>[<a href='NA-7280https://noojee.atlassian.net/browse/NA-7280'>NA-7280</a>] - NPE during import
</li>
<li>[<a href='NA-7310https://noojee.atlassian.net/browse/NA-7310'>NA-7310</a>] - store bmm and moh audio in db and sync to file system at startup
</li>
<li>[<a href='NA-7311https://noojee.atlassian.net/browse/NA-7311'>NA-7311</a>] - move voicemail to db
</li>
<li>[<a href='NA-7333https://noojee.atlassian.net/browse/NA-7333'>NA-7333</a>] - Queue - agent not receiving calls after transfer.
</li>
<li>[<a href='NA-7355https://noojee.atlassian.net/browse/NA-7355'>NA-7355</a>] - Queued call priority issue.
</li>
<li>[<a href='NA-7358https://noojee.atlassian.net/browse/NA-7358'>NA-7358</a>] - Agent left in extended wrap at end of call.
</li>
<li>[<a href='NA-7361https://noojee.atlassian.net/browse/NA-7361'>NA-7361</a>] - prevent entry of invalid foreign extensions
</li>
<li>[<a href='NA-7368https://noojee.atlassian.net/browse/NA-7368'>NA-7368</a>] - make tomcat run db upgrade scripts
</li>
<li>[<a href='NA-7369https://noojee.atlassian.net/browse/NA-7369'>NA-7369</a>] - mods for db upgrade and backup to observe the host name
</li>
<li>[<a href='NA-7380https://noojee.atlassian.net/browse/NA-7380'>NA-7380</a>] - Inbound Queue Details and Queue Route Details reports broken
</li>
<li>[<a href='NA-7381https://noojee.atlassian.net/browse/NA-7381'>NA-7381</a>] - Campaign Template - Voicemail route not working
</li>
<li>[<a href='NA-7382https://noojee.atlassian.net/browse/NA-7382'>NA-7382</a>] - New Agent Status dashboard - only one agent
</li>
<li>[<a href='NA-7383https://noojee.atlassian.net/browse/NA-7383'>NA-7383</a>] - NPE - clicking back button in export precess
</li>
<li>[<a href='NA-7384https://noojee.atlassian.net/browse/NA-7384'>NA-7384</a>] - NPE when playing around in Queue - messages screen
</li>
<li>[<a href='NA-7385https://noojee.atlassian.net/browse/NA-7385'>NA-7385</a>] - Playlists - Shuffle doesn't seem to work
</li>
<li>[<a href='NA-7388https://noojee.atlassian.net/browse/NA-7388'>NA-7388</a>] - Dashboard Copy - fails to copy spreadsheet.
</li>
<li>[<a href='NA-7452https://noojee.atlassian.net/browse/NA-7452'>NA-7452</a>] - MySQLSyntaxErrorException when adding voicemail route to template
</li>
<li>[<a href='NA-7453https://noojee.atlassian.net/browse/NA-7453'>NA-7453</a>] - prompt user for voicemail box
</li>
<li>[<a href='NA-7532https://noojee.atlassian.net/browse/NA-7532'>NA-7532</a>] - Call Editor - Callback Date
</li>
<li>[<a href='NA-7533https://noojee.atlassian.net/browse/NA-7533'>NA-7533</a>] - Email template issue
</li>
<li>[<a href='NA-7534https://noojee.atlassian.net/browse/NA-7534'>NA-7534</a>] - Private DNC Upload - allows duplicate names
</li>
<li>[<a href='NA-7536https://noojee.atlassian.net/browse/NA-7536'>NA-7536</a>] - CampaignAllocations crud screen retains filter
</li>
<li>[<a href='NA-7541https://noojee.atlassian.net/browse/NA-7541'>NA-7541</a>] - Unknown column 'EXTENDEDDISPOSITION' in 'field list'
</li>
<li>[<a href='NA-7542https://noojee.atlassian.net/browse/NA-7542'>NA-7542</a>] - Hot Key Dialer - Couldn't find layout id undefined
</li>
<li>[<a href='NA-7543https://noojee.atlassian.net/browse/NA-7543'>NA-7543</a>] - Hotkey Dialer Screen - shows object name for allocation
</li>
<li>[<a href='NA-7544https://noojee.atlassian.net/browse/NA-7544'>NA-7544</a>] - hotkey dialler showing negative number for "No Answer"
</li>
<li>[<a href='NA-7545https://noojee.atlassian.net/browse/NA-7545'>NA-7545</a>] - Hotkey dialler doesn't always correctly identify call answered.
</li>
<li>[<a href='NA-7546https://noojee.atlassian.net/browse/NA-7546'>NA-7546</a>] - UI issues after using the hotkey dialler
</li>
<li>[<a href='NA-7547https://noojee.atlassian.net/browse/NA-7547'>NA-7547</a>] - Inbound call stays connected when hung-up by agent's handset.
</li>
<li>[<a href='NA-7548https://noojee.atlassian.net/browse/NA-7548'>NA-7548</a>] - Inbound calls to queue showing up as "On call (Out)" in noojee vision.
</li>
<li>[<a href='NA-7550https://noojee.atlassian.net/browse/NA-7550'>NA-7550</a>] - Changing Queue or timeout is not reflected in the comment
</li>
<li>[<a href='NA-7551https://noojee.atlassian.net/browse/NA-7551'>NA-7551</a>] - Agent not removed from queue properly.
</li>
<li>[<a href='NA-7553https://noojee.atlassian.net/browse/NA-7553'>NA-7553</a>] - Stacktrace: 422107914 Company J & C Advertising Version: 6.0.1.24
</li>
<li>[<a href='NA-7554https://noojee.atlassian.net/browse/NA-7554'>NA-7554</a>] - Voicemail Layout For Agents - Ring back using dial button fails
</li>
<li>[<a href='NA-7555https://noojee.atlassian.net/browse/NA-7555'>NA-7555</a>] - Getting into voicemail using *3 not working
</li>
<li>[<a href='NA-7557https://noojee.atlassian.net/browse/NA-7557'>NA-7557</a>] - When creating a new hot-key dialler, should clear out stats for the previous one.
</li>
<li>[<a href='NA-7560https://noojee.atlassian.net/browse/NA-7560'>NA-7560</a>] - Agent in extended wrap after leaving contact hub
</li>
<li>[<a href='NA-7561https://noojee.atlassian.net/browse/NA-7561'>NA-7561</a>] - Voicemail provision - refresh after save
</li>
<li>[<a href='NA-7564https://noojee.atlassian.net/browse/NA-7564'>NA-7564</a>] - Internal call falls through to voicemail
</li>
<li>[<a href='NA-7565https://noojee.atlassian.net/browse/NA-7565'>NA-7565</a>] - Route Campaigner Agent Dial-in has no steps
</li>
<li>[<a href='NA-7566https://noojee.atlassian.net/browse/NA-7566'>NA-7566</a>] - Voicemail issues
</li>
<li>[<a href='NA-7567https://noojee.atlassian.net/browse/NA-7567'>NA-7567</a>] - change dispositions so as to not reset no-answer count
</li>
<li>[<a href='NA-7568https://noojee.atlassian.net/browse/NA-7568'>NA-7568</a>] - transfer with hangup lead to agent on phone ready for next call
</li>
<li>[<a href='NA-7569https://noojee.atlassian.net/browse/NA-7569'>NA-7569</a>] - failed transfer due to non Quiescent - channels stayed up
</li>
<li>[<a href='NA-7574https://noojee.atlassian.net/browse/NA-7574'>NA-7574</a>] - Phantom call stuck in queue
</li>
<li>[<a href='NA-7575https://noojee.atlassian.net/browse/NA-7575'>NA-7575</a>] - Noojee Vision - Wrap dialog not appearing
</li>
<li>[<a href='NA-7577https://noojee.atlassian.net/browse/NA-7577'>NA-7577</a>] - BMM's broken
</li>
<li>[<a href='NA-7585https://noojee.atlassian.net/browse/NA-7585'>NA-7585</a>] - Voicemail Config - Misleading error message when attempt to play back empty greeting
</li>
<li>[<a href='NA-7586https://noojee.atlassian.net/browse/NA-7586'>NA-7586</a>] - Voicemail Configuration - Error when recording message.
</li>
<li>[<a href='NA-7587https://noojee.atlassian.net/browse/NA-7587'>NA-7587</a>] - Attended transfer to queue - message box blank
</li>
<li>[<a href='NA-7589https://noojee.atlassian.net/browse/NA-7589'>NA-7589</a>] - Lock Exception occurs when doing transfers.
</li>
<li>[<a href='NA-7590https://noojee.atlassian.net/browse/NA-7590'>NA-7590</a>] - Attended Transfer via queue issue
</li>
<li>[<a href='NA-7602https://noojee.atlassian.net/browse/NA-7602'>NA-7602</a>] - Contacts page - Click extension uses wrong CLI
</li>
<li>[<a href='NA-7605https://noojee.atlassian.net/browse/NA-7605'>NA-7605</a>] - API Dial - Calls to external number fails
</li>
<li>[<a href='NA-7606https://noojee.atlassian.net/browse/NA-7606'>NA-7606</a>] - Manual call between two handsets using External CallerID set on originating handset.
</li>
<li>[<a href='NA-7607https://noojee.atlassian.net/browse/NA-7607'>NA-7607</a>] - API dial between handsets - CallerID Name wrong
</li>
<li>[<a href='NA-7608https://noojee.atlassian.net/browse/NA-7608'>NA-7608</a>] - CLID borked when falling back to routes v1 from routes v2
</li>
<li>[<a href='NA-7609https://noojee.atlassian.net/browse/NA-7609'>NA-7609</a>] - Timeout Exception
</li>
<li>[<a href='NA-7610https://noojee.atlassian.net/browse/NA-7610'>NA-7610</a>] - contention logging a user out of their queues
</li>
<li>[<a href='NA-7611https://noojee.atlassian.net/browse/NA-7611'>NA-7611</a>] - Put 40 calls into Robtest at the same time. Thread Pool Warning
</li>
<li>[<a href='NA-7614https://noojee.atlassian.net/browse/NA-7614'>NA-7614</a>] - MySQLTransactionRollbackException under load
</li>
<li>[<a href='NA-7615https://noojee.atlassian.net/browse/NA-7615'>NA-7615</a>] - changed commit (Save) in base crud
</li>
<li>[<a href='NA-7619https://noojee.atlassian.net/browse/NA-7619'>NA-7619</a>] - Route to queue from handset. Strange step number in recordings.
</li>
<li>[<a href='NA-7620https://noojee.atlassian.net/browse/NA-7620'>NA-7620</a>] - Route Step Group Ring - allows spaces between commas.
</li>
<li>[<a href='NA-7622https://noojee.atlassian.net/browse/NA-7622'>NA-7622</a>] - Contact Hub: Extended Wrap mis-reported when 'Redial' used on back of inbound call
</li>
<li>[<a href='NA-7623https://noojee.atlassian.net/browse/NA-7623'>NA-7623</a>] - Is the Queue Agents Report working for 6.5
</li>
<li>[<a href='NA-7625https://noojee.atlassian.net/browse/NA-7625'>NA-7625</a>] - *8 not working for queued calls
</li>
<li>[<a href='NA-7626https://noojee.atlassian.net/browse/NA-7626'>NA-7626</a>] - NPE to do with queues
</li>
<li>[<a href='NA-7628https://noojee.atlassian.net/browse/NA-7628'>NA-7628</a>] - Transfer To queue issue
</li>
<li>[<a href='NA-7632https://noojee.atlassian.net/browse/NA-7632'>NA-7632</a>] - at the end of an inbound call in blended contact hub user status remains "extended wrap"
</li>
<li>[<a href='NA-7633https://noojee.atlassian.net/browse/NA-7633'>NA-7633</a>] - login and logout of agents affecting other agents queue login state
</li>
<li>[<a href='NA-7644https://noojee.atlassian.net/browse/NA-7644'>NA-7644</a>] - things to check
</li>
<li>[<a href='NA-7659https://noojee.atlassian.net/browse/NA-7659'>NA-7659</a>] - queuelayout preview doesn't update after save - you have to change records
</li>
<li>[<a href='NA-7660https://noojee.atlassian.net/browse/NA-7660'>NA-7660</a>] - when queues are in a partial state , the pause/resume buttons don't work in noojee vision
</li>
<li>[<a href='NA-7662https://noojee.atlassian.net/browse/NA-7662'>NA-7662</a>] - when in partial state can't stop an agent from dashboard
</li>
<li>[<a href='NA-7663https://noojee.atlassian.net/browse/NA-7663'>NA-7663</a>] - in partial state paused from dash board, had to stop each individual queue before starting or stopping
</li>
<li>[<a href='NA-7664https://noojee.atlassian.net/browse/NA-7664'>NA-7664</a>] - can't stop/pause? due to deleted queue
</li>
<li>[<a href='NA-7665https://noojee.atlassian.net/browse/NA-7665'>NA-7665</a>] - can't log off paused agent?
</li>
<li>[<a href='NA-7666https://noojee.atlassian.net/browse/NA-7666'>NA-7666</a>] - put 10 calls in to queue, hang all up. they remain in UIQueue for 1 minute after
</li>
<li>[<a href='NA-7667https://noojee.atlassian.net/browse/NA-7667'>NA-7667</a>] - breakage when deleting a queue
</li>
<li>[<a href='NA-7668https://noojee.atlassian.net/browse/NA-7668'>NA-7668</a>] - agent in contact hub gets no wrap period after a transfer
</li>
<li>[<a href='NA-7676https://noojee.atlassian.net/browse/NA-7676'>NA-7676</a>] - add validator for unique trunk names
</li>
<li>[<a href='NA-7681https://noojee.atlassian.net/browse/NA-7681'>NA-7681</a>] - make terminateOldDuplicatePusher work
</li>
<li>[<a href='NA-7686https://noojee.atlassian.net/browse/NA-7686'>NA-7686</a>] - Multitenant system campaign manager needs to be able to edit overdial leads that don't have ownership
</li>
<li>[<a href='NA-7688https://noojee.atlassian.net/browse/NA-7688'>NA-7688</a>] - removing skill from agent didn't remove it from the queue
</li>
<li>[<a href='NA-7690https://noojee.atlassian.net/browse/NA-7690'>NA-7690</a>] - Stacktrace: 1312554352 Company Calltime calltime.clouddialer.com.au Version: 6.0.1.34
</li>
<li>[<a href='NA-7697https://noojee.atlassian.net/browse/NA-7697'>NA-7697</a>] - day of week field reports as dirty with multiple route schedules in a single route
</li>
<li>[<a href='NA-7709https://noojee.atlassian.net/browse/NA-7709'>NA-7709</a>] - Stacktrace: 3677878036 Company Mr Duct Cleaning mdc.clouddialer.com.au Version: 6.0.1.35
</li>
<li>[<a href='NA-7710https://noojee.atlassian.net/browse/NA-7710'>NA-7710</a>] - Stacktrace: 3203254012 Company Mr Duct Cleaning mdc.clouddialer.com.au Version: 6.0.1.35
</li>
<li>[<a href='NA-7715https://noojee.atlassian.net/browse/NA-7715'>NA-7715</a>] - Stacktrace: 3620117305 Company candc candc.clouddialer.com.au Version: 6.0.1.35
</li>
<li>[<a href='NA-7718https://noojee.atlassian.net/browse/NA-7718'>NA-7718</a>] - QA members don't see teams agents in recording advanced tab
</li>
<li>[<a href='NA-7720https://noojee.atlassian.net/browse/NA-7720'>NA-7720</a>] - Log Step doesn't show help.
</li>
<li>[<a href='NA-7724https://noojee.atlassian.net/browse/NA-7724'>NA-7724</a>] - Stacktrace: 1536477316 Company candc candc.clouddialer.com.au Version: 6.0.1.35
</li>
<li>[<a href='NA-7726https://noojee.atlassian.net/browse/NA-7726'>NA-7726</a>] - Stacktrace: 597043591 Company candc candc.clouddialer.com.au Version: 6.0.1.35
</li>
<li>[<a href='NA-7741https://noojee.atlassian.net/browse/NA-7741'>NA-7741</a>] - Route step doesn't display help.
</li>
<li>[<a href='NA-7742https://noojee.atlassian.net/browse/NA-7742'>NA-7742</a>] - handle DND setting for phones in queues
</li>
<li>[<a href='NA-7743https://noojee.atlassian.net/browse/NA-7743'>NA-7743</a>] - lost answered added incorrectly
</li>
<li>[<a href='NA-7755https://noojee.atlassian.net/browse/NA-7755'>NA-7755</a>] - API - can't change contact hours on a lead if it hasn't been dialed.
</li>
<li>[<a href='NA-7764https://noojee.atlassian.net/browse/NA-7764'>NA-7764</a>] - Changing account skill doesn't update agent membership threshold.
</li>
<li>[<a href='NA-7765https://noojee.atlassian.net/browse/NA-7765'>NA-7765</a>] - Allow API to 'close' a lead via the njLeadId.
</li>
<li>[<a href='NA-7783https://noojee.atlassian.net/browse/NA-7783'>NA-7783</a>] - routesv2 has no way to alert phone about voicemails
</li>
<li>[<a href='NA-7789https://noojee.atlassian.net/browse/NA-7789'>NA-7789</a>] - allow jasper reports cross tabs to expand fully in CSV export
</li>
<li>[<a href='NA-7792https://noojee.atlassian.net/browse/NA-7792'>NA-7792</a>] - Agent Allocation Category report
</li>
<li>[<a href='NA-7793https://noojee.atlassian.net/browse/NA-7793'>NA-7793</a>] - include all dispositions in each section of campaign agent activity report
</li>
<li>[<a href='NA-7794https://noojee.atlassian.net/browse/NA-7794'>NA-7794</a>] - fix for NPE in dialer
</li>
<li>[<a href='NA-7798https://noojee.atlassian.net/browse/NA-7798'>NA-7798</a>] - hangup after dialer call to client when agent hangs up by handset
</li>
<li>[<a href='NA-7799https://noojee.atlassian.net/browse/NA-7799'>NA-7799</a>] - queues: kill AGI for agents that didn't connect
</li>
</ul>
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