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You can select one or more queues to report on.
Columns
Queue
Route
Interval
Calls Enter
Calls wait
Calls Talk
Calls Wrap
Calls %
Wait time Total
Wait time Avg.
Wait time Max
Wait time %
Talk time Total
Talk time Avg.
Talk time Max
Talk time %
Wrap up time Total
Wrap up time Avg.
Wrap up time Max
Handling time Total
Handling time Avg.
Handling time Max
SLA Thresh.
SLA Perf.
Abandoned After
Abandoned Total
Exit Key
Exit T/O
Lost Answered
Lost Unanswered