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- Inbound - display inbound calls. Calls from an external party to an internal party.
- Internal - calls between two or more internal parties.
- Outbound - display outbound calls. Calls from an internal party to an external party.
- Pass-Thru - Not normally used. Pass-Thru is used by system where Noojee's PBX receives a call but then dials out to a third party phone system and 'patches' the call through. This is often done so that Noojee Contact can record the conversation (generally because the third party phone system doesn't have the ability to record calls).
Column
Unique Call ID
DID
CLID
Agent
Direction
Call Duration
Call Date/Time