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You can select one or more agents to report on.
Columns
Interval
Agent
Calls Total
Calls %
Talk Time Total
Talk Time Avg.
Talk Time Max
Wrap up time Total
Wrap up time Total
Wrap up time Avg.
Wrap up time Max
Handling time Total
Handling time Avg.
Handling time Max
Pause
Idle Time
Logged in time
Outbound Calls
Outbound Call Duration