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Noojee's Salesforce CTI module does NOT require any software to be installed other than the Saleforce Noojee CIT package (yes it has magic built inĀ (smile).

Requirements

  • Salesforce Lightenting Edition
  • Salesforce Call Centre Module
  • Noojee Contact 6.5 or above.

Salesforce provides a number of articles on configuring Salesforce when using a Call Centre module:

https://help.salesforce.com/articleView?id=cti_admin_overview.htm&type=5

Click the below link to install Noojee CTI for Saleforce.

Install URL

To configure Noojee CTI:

  • Obtain the Noojee Contact API Key
  • Install the Noojee CTI package
  • Create and configure a Call Centre in Salesforce.
  • Enable a remote site for your Noojee PBX.
  • Configure the rules for the softphone layout (what information is popped when a call arrives).
  • Add users to the Noojee Call Centre in salesforce.

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