njadmin 4.6
- Wizard - a new tool that makes it easy to build wizards into your screen layouts
- Start/Stop recording - add start/stop recording buttons to your screen layouts so you staff can easily stop a recording if asked to by a customer. Also works with the wizard to automatically disable recordings when a given page is reached (e.g. a Credit Card payment page in a wizard).
- Action Scripts - a new integration tool that allows deeper integration with third party products (other peoples CRM's, Databases etc)
- Performance improvements - we done a large amount of work on increasing the systems performance particularly on systems that have large numbers of calls.
njadmin 4.4
- Disposition Action to reset a leads count (No Answer Count, Busy Count) to allow it to be dialed again.
- Deleted agents no longer appear in report filters.
- Audible Alert in Contact Hub if agent in Extended Wrap for too long
- Disposition Action to send SMS based on call outcome (Disposition).
- Fixes for a number of Inbound issues with the Contact Hub and improvements to the set of 'use cases' supported.
njadmin 4.2
- Lead Injector - allow leads to be updated
- Automated Do Not Call (DNC) washing to the DNC Register.
njadmin 3.0
- New Action Wizard for automation of many common Campaigner related tasks
- DNC filtering for Importing and Allocating Campaign leads
- Ability to load and dial Campaign leads with multiple phone numbers
- Ablility to log in via HTTPS for added security
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