sb.append("<h1>Play Message</h1>");

...

Play Message

Plays a message to the Caller.<br>");

        sb.append("Messages are uploaded via the Business Message Manager under the 'Call Handling' menu.<br>");

        sb.append("Messages should be recorded as a wav file.<br><br>");

        sb.append("<h3>Business Message</h3>");

        sb.append("

Business Message

The business message to be played to the caller.<br><br>");

        sb.append("<h3>Play In Background</h3>");

        sb.append("

Play In Background

If checked the message is played whilst the call moves onto the next Step<br>");        sb.append("Step

If NOT checked then the message is played to completion before the call moves onto the next Step.");