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As you select an allocation any new leads or callbacks are displayed in the calendar in one hour blocks as a 'Call Block'. Each Call Block is colour coded to indicate the type of calls.
 | Green Call Blocks show leads which haven't been called. |
 | Yellow Call Blocks shows leads which are due to be called back as a result of a No Answer, Busy, Answering Machine etc. |
 | Red Call Blocks shows leads which are a Client Approved Callback. |
Rescheduling Call Blocks
You can quickly and easly reschedule calls by clicking a Call Block and draging it to another time period in the Calendar.
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From the month view you can click the a week no. down the left hand side of the Calendar to move to a Week view for the selected period.
You can also click on a specific date to move to a day view for that date.
You can NOT drag and drop Intervals in the month view.
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The Day view allows you to focus on a single day. You can move between days by clicking the 'Left and Right' arrows at the top of the Calendar.
To move to the Week or Month view using the 'Period' drop list in the top left hand corner.