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Future Callback
Provides counts of callbacks which are future dated broken down by month.
Intended Use
Contact centres which set call backs with a long duration (greater than 1 month) will often want to report on the number of future dated callbacks in each of the coming months.
For may sales organisations the 'future dated callbacks' are the calls where sales occur. As such monitoring the build up of those callbacks is a key metric of the team's performance in building the sales pipeline.
Filters
From Date
The first Callback Date Date from which you want to report. You should note that this is the date the Callback is Due not the date on which the callback was created.
To Date
The last Callback due date to report on.
Allocation
You may select one or more Allocations to report on.
Column
Campaign
Allocation