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It should be note that Public Holidays and other exceptions to the normal contact hours can also be configured for each set of Contact Hours. These exceptions will be honoured by this Action Script.
Note: the Contact Hours you create should define your 'Business Hours' NOT your 'Out of hours'. If you define your 'Out Of Hours' then you will have to deal with a double negative.
Fields
Contact Hours
Selects from one of the defined sets of Contact Hours to consider when making the branching choice.
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If the Route is left blank then no action will be take regardless of whether it is within or outside of Business the Contact Hours. In this case look at the operation of the Variable.
Note: if If the route Route is called the call will return to this route once the called route is completed. Normally the called route should hangup the call to stop the call returning to the calling routethen no further steps in the current route will be executed.
Variable
The name of a Variable to store the true or false based on whether we are within the Contact Hours or not.
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