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This API is part of the broader Noojee Admin API which provides control over various aspects of our Call Centre suite.
Through the API:
- New calls can be initiated
- Existing calls can be terminated (hangup)
- Incoming calls can be answered
- Call state can be tracked for speific extensions
- Recording can be initiated
- Recording can be stopped
Recordings can be attached to any record within your CRM for easy retrieval. When starting a recording from within your CRM you can also 'tag' a recording by adding a reference no. (e.g. an invoice no.) to the recording so that the recording can be later retrieved by the invoice no. This is often used to attached a 'Voice Signature' recording directly to an order or customer account record in the CRM.
Java API
The Noojee API is implemented as a REST API, however to make life easier Noojee also provide Java bindings for the REST API to make access easier for Java developers.
You can find details on the Java API here:
https://github.com/noojee/noojeecontact.api
REST API
The API is exposed as a REST service.
API calls are made through HTTP POST requests. Responses to API calls are JSON formatted.
All calls must be Authenticated using your systems API Key - 01.1 Authentication - Api key method.
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Aastra | Alert-Info: info=alert-autoanswer |
Grandstream | Call-Info:\\; answer-after=0 |
Linksys | Call-Info:\\; answer-after=0 |
Polycom | Alert-Info: Ring Answer |
Snom | Call-Info:\\; answer-after=0 |
Snom - newer firmware | Call-Info: <sip:1923192.168.1.1>\;answer-after=0 |
IP address must be correct | |
Yealink | Call-Info:\; answer-after=0 |
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