Page Comparison

Noojee Contact 6.5

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Improvement

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[

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NA-4161

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] - Update create_node.sh for routes v2

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[

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NA-4690

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] - Add Disposition Filter to Campaign Summary report

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[

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NA-4905

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] - Scroll bar required in dashboard when there are several dashlets outside of screen

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[

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NA-5032

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] - SMS Disposition Action

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[

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NA-5037

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] - Add ability to exclude future days in contact hours

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[

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NA-5066

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] - Call Monitor needs a search feature

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[NA-5067] - Call Monitor refresh causes scrolling.

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[

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NA-5071

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] - team management - need to be able to search when adding members to a team.

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[

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NA-5081

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] - Queue analysis screen - neesds to be scrollable or smaller

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[

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NA-5084] - Call Editor needs to show call direction.

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[

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NA-5085

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] - Call Editor: change duration to display in HH:mm:ss

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[

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NA-5087

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] - Call scheduler should take into account business hours

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[

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NA-5096] - API - update doesn't check the DNC list

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[

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NA-5116

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] - Dashboard: add a method to monitor trunks

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[

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NA-5574

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] - Limit characters for Area code in offices

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[NA-6186] - Harden connections coming over VPN
[NA-6463] - Active Directory
[NA-6465] - Voicemail action should allow to route to voicemail box attached to account.

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[

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NA-6468] - allow sort order of dispositions for display in agent

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's contact hub

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[

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NA-6478

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] - Better naming of copied dashboards.

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[

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NA-7006

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] - Campaign export not logged in audit log

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[

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NA-7045] - MOHLayout - Add play button
[NA-7257] - Playlists - Need a delete function

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[

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NA-7339

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] - Improvements to the Copy Dashboard dialog

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[

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NA-7370] - Add a "hide help" button the the help screen

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[

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NA-7468

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] - Add

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"last used

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" or "last login

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" to Accounts page

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[

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NA-7549

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] - Wrap time on queue screen not applicable for contact hub

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[

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NA-7556

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] - Need to provide general users with listen/record to their voicemail greeting

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[

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NA-7570

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] - Contact hour group should be shown in call editor under lead details

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[

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NA-7634

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] - Limit list of allocations that can be selected on multi tenant system for close lead function

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[

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NA-7670] - Changes to csv layout of Campaign Agent Activity Report

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[

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NA-7685

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] - Campaign Team Leaders can

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't see leads with disp. Multi Dial Abort

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[

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NA-7696

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] - Unable to determine which extension and agent answered the call from a queue in routes2 debugger.

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[

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NA-7702] - Ability to login without extension for managers

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[

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NA-7727

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] - Improved Voicemail Route Step

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[

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NA-7733

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] - Change Route Step Gosub to

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'Basic'
[NA-7734] - Route Target selection - make all columns searchable

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[

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NA-7735

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] - Apply search filter when changing from Basic to Advanced in Route Step

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[

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NA-7736

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] - Show which handset answered from a queue in route2 debugger

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[NA-7756] - Lead injection API - force single threaded.
[NA-7758] - Call Editor - make the lead id a default field

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[

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NA-7761

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] - Contact Hub removes Noojee Vision users from their queues

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[NA-7774] - Allow leads to be unclosed when updated in call editor to a call back type disposition

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New Feature

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[
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NA-5040
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] - Lead Actions that can be scheduled to update leads
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[
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NA-5079
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] - Report to list skills for each agent.
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[NA-5931] - implement ring strategies
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[
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NA-5932
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] - create queue core
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[
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NA-6691
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] - Add Extended Wrap and Preview to Dashboard data sources
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[
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NA-6692] - Dashboard - ability to report on pause codes
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[
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NA-6874
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] - new landing page with charts and launch buttons
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[
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NA-6993
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] - Ability to pause allocations in the Campaigns screen
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[
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NA-7024
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] - Extended disposition list in Contact Hub to fill available space
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[
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NA-7072
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] - Add dashlet to show which virtual allocations agents are working on
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[
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NA-7371
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] - Add
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"duration" to displayable fields in Campaign Call Editor
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...
[
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NA-7394
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] - Allow searching for undialled lead from call editor so they can be manually dialled
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[
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NA-7535
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] - Provide a way to upload a list of numbers into exiting Private DNC List
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...

Bug

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[
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NA-5054
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] - SMS Action Dispostion rejecting some messages due to %
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[
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NA-5614
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] - dont record fully external calls caused by attended transfer from a handset
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[
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NA-6146
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] - hot key dialer may be broken by removal of routes v1
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[
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NA-6148
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] - reports possibly broken by removing routes v1
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[
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NA-6431
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] - queue features to test
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[NA-6502] - need to re-instate ast db sync for the trunk family, it
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's used for 000
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[
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NA-6679
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] - add check box to
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"exit opion number
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" on IVR to
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"return to parent
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"
[NA-6696
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] - remove TEMPLATE from ScheduleTypeEnum
[NA-6901] - Recordings using the API stop/start method can get wrong uniqueID
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[
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NA-6984
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] - Queue Status missing after extension steal.
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[
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NA-6990
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] - Playing EIC message in inbound puts agent in wrap.
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[NA-7007] - Bulk import of accounts not adding to global team
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[
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NA-7041
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] - Unanswered Calls report - inconsistent data
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[
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NA-7042
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] - Stacktrace: 1830469507 Company Rockin Direct Version: 5.5.3.38
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[
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NA-7047] - NPE - when exiting contact hub
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[
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NA-7048
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] - Contact hub Button bar not refreshing properly
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[
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NA-7049
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] - Changing agents skills does not always take effect
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[
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NA-7052] - Stacktrace: 4236735368 Company Comm Direct Version: 5.5.3.38
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[
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NA-7062
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] - Queues - Least Recent
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[
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NA-7066
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] - Route - Set CallerID (Name/Brand) not displaying on handset
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[
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NA-7067] - Ring all queue - contact hub data not removed if other agent answers
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[
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NA-7069
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] - Round robin - not going to all phones
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[
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NA-7073
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] - NPE - Trunk message in logs
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[NA-7075] - ring all race condition
[NA-7079] - Stacktrace: 3761700692 Company candc Version: 5.5.3.38
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[
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NA-7080
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] - FileNotFoundException when uploading files to a playlist
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[
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NA-7254] - Playlists - Changing order of recordings does nothing
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[
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NA-7256
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] - Playlists - overwriting file adds new file
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[
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NA-7261
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] - Agent seems to long into wrong
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"state".
[NA-7263] - Stacktrace: 1949821148 Company Just Wines Version: 5.5.3.38
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[
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NA-7265
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] - Queue Behaviour - Priority
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[
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NA-7280
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] - NPE during import
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[
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NA-7310] - store bmm and moh audio in db and sync to file system at startup
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[
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NA-7311
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] - move voicemail to db
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[
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NA-7333
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] - Queue - agent not receiving calls after transfer.
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[NA-7355] - Queued call priority issue.
[NA-7358] - Agent left in extended wrap at end of call.
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[
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NA-7361
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] - prevent entry of invalid foreign extensions
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[
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NA-7368] - make tomcat run db upgrade scripts
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[
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NA-7369
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] - mods for db upgrade and backup to observe the host name
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[
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NA-7380
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] - Inbound Queue Details and Queue Route Details reports broken
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[NA-7381] - Campaign Template - Voicemail route not working
[NA-7382] - New Agent Status dashboard - only one agent
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[
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NA-7383
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] - NPE - clicking back button in export precess
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[
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NA-
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7384
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] - NPE when playing around in Queue - messages screen
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[
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NA-7385] - Playlists - Shuffle doesn't seem to work
[NA-7388] - Dashboard Copy - fails to copy spreadsheet.
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[
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NA-7452
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] - MySQLSyntaxErrorException when adding voicemail route to template
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[
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NA-7453
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] - prompt user for voicemail
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box
[NA-7532
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] - Call Editor - Callback Date
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[
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NA-7533
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] - Email template issue
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[
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NA-7534
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] - Private DNC Upload - allows duplicate names
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[
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NA-7536] - CampaignAllocations crud screen retains filter
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[
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NA-7541
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] - Unknown column
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'EXTENDEDDISPOSITION' in 'field list'
[NA-7542] - Hot Key Dialer - Couldn
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't find layout id undefined
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[NA-7543
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] - Hotkey Dialer Screen - shows object name for allocation
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[
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NA-7544
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] - hotkey dialler showing negative number for
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"No Answer
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"
[NA-7545
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] - Hotkey dialler doesn
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't always correctly identify call answered
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.
[NA-7546
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] - UI issues after using the hotkey dialler
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[
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NA-7547
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] - Inbound call stays connected when hung-up by agent
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's handset.
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[
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NA-7548
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] - Inbound calls to queue showing up as
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"On call (Out)
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" in noojee vision.
[NA-7550] - Changing Queue or timeout is not reflected in the comment
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[
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NA-7551
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] - Agent not removed from queue properly.
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[
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NA-7553
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] - Stacktrace: 422107914 Company J &
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C Advertising Version: 6.0.1.24
[NA-7554] - Voicemail Layout For Agents - Ring back using dial button fails
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[
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NA-7555
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] - Getting into voicemail using 3 not working
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[
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NA-7557
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] - When creating a new hot-key dialler, should clear out stats
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for the previous one.
[NA-7560] - Agent in extended wrap after leaving contact hub
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[
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NA-7561
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] - Voicemail provision - refresh after save
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[
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NA-7564
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] - Internal call falls through to voicemail
[NA-7565] - Route Campaigner Agent Dial-in has no steps
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[
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NA-7566
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] - Voicemail issues
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[
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NA-7567
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] - change dispositions so as to not
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reset no-answer count
[NA-7568] - transfer with hangup lead to agent on phone ready for next call
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[
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NA-7569
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] - failed transfer due to non Quiescent - channels stayed up
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[
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NA-7574
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] - Phantom call
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stuck in queue
[NA-7575] - Noojee Vision - Wrap dialog not appearing
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[
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NA-7577
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] - BMM
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's broken
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[
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NA-7585
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] - Voicemail Config - Misleading error message when
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attempt to play back empty greeting
[NA-7586] - Voicemail Configuration - Error when recording message.
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[
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NA-7587
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] - Attended transfer to queue - message box blank
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[
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NA-7589
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] - Lock Exception
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occurs when doing transfers.
[NA-7590] - Attended Transfer via queue issue
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[
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NA-7602
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] - Contacts page - Click extension uses wrong CLI
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[
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NA-7605
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] - API Dial - Calls to external number fails
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[
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NA-7606
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] - Manual call between two handsets using External CallerID set on originating handset.
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[
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NA-7607
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] - API dial between handsets - CallerID Name wrong
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[
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NA-7608
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] - CLID borked when falling back to routes v1 from routes v2
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[
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NA-7609
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] -
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Timeout Exception
[NA-7610] - contention logging a user out of their queues
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[
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NA-7611
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] - Put 40 calls into Robtest at the same time. Thread Pool Warning
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[
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NA-7614
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]
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- MySQLTransactionRollbackException under load
[NA-7615] - changed commit (Save) in base crud
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[
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NA-7619
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] - Route to queue from handset. Strange step number in recordings.
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[
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NA-7620
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] - Route Step Group Ring - allows spaces between commas
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.
[NA-7622
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] - Contact Hub: Extended Wrap mis-reported when
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'Redial' used on back of inbound call
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[
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NA-7623
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] - Is the Queue Agents Report working for 6.5
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[
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NA-7625
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] - 8 not working for
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queued calls
[NA-7626] - NPE to do with queues
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[
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NA-7628
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] - Transfer To queue issue
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[
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NA-7632
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] - at the end of an inbound call in blended contact hub user status remains
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"extended wrap"
[NA-7633] - login and logout of agents affecting other agents queue login state
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[
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NA-7644
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] - things to check
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[
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NA-7659
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] - queuelayout preview doesn
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't update after save - you have to change
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records
[NA-7660
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] - when queues are in a partial state , the pause/resume buttons don
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't work in noojee vision
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[
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NA-7662
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] - when in partial state can
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't stop an agent from dashboard
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...
[
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NA-7663
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] - in partial state paused from dash board, had to stop each individual queue before starting or stopping
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[
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NA-7664
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] - can
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't stop/pause? due to deleted queue
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[
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NA-7665
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] - can
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't log off paused agent?
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[
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NA-7666
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] - put 10 calls in to queue, hang all up
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. they remain in UIQueue for 1 minute after
[NA-7667] - breakage when deleting a queue
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[
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NA-7668
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] - agent in contact hub gets no wrap period after a transfer
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[
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NA-7676
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] - add validator for unique trunk
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names
[NA-7681
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] - make terminateOldDuplicatePusher work
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[
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NA-7686
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] - Multitenant system campaign manager needs to be able to edit overdial leads that don
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't have ownership
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[
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NA-7688
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] - removing skill from agent didn
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't remove it from the queue
[NA-7690] - Stacktrace: 1312554352 Company Calltime calltime.clouddialer.com.au Version: 6.0.1.34
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[
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NA-7697
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] - day of week field reports as dirty with multiple route schedules in a single route
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...
[
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NA-7709
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] - Stacktrace: 3677878036 Company Mr Duct Cleaning mdc.clouddialer.com.au Version: 6.
...
0.1.35
[NA-7710] - Stacktrace: 3203254012 Company Mr Duct Cleaning mdc.clouddialer.com.au Version: 6.0.1.35
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[
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NA-7715
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] - Stacktrace: 3620117305 Company candc candc.clouddialer.com.au Version: 6.0.1.35
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[
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NA-7718
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] - QA members don
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't see teams agents in
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recording advanced tab
[NA-7720] - Log Step doesn
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't show help.
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...
[
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NA-7724
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] - Stacktrace: 1536477316 Company candc candc.clouddialer.com.au Version: 6.0.1.35
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[
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NA-7726
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] - Stacktrace: 597043591 Company candc candc.clouddialer.com.au Version: 6.0.1.35
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[NA-7741
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] - Route step doesn
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't display help.
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[
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NA-7742
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] - handle DND setting for phones in queues
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[
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NA-7743
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] - lost answered added incorrectly
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[
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NA-7755] - API - can
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't change contact hours on a lead if it hasn
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't been dialed.
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...
[
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NA-7764
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] - Changing account skill doesn
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't update agent membership threshold.
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[
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NA-7765
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] - Allow API to
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'close' a lead via the njLeadId
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.
[NA-7783
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] - routesv2 has no way to alert phone about voicemails
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[
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NA-7789
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] - allow jasper reports cross tabs to expand fully in CSV export
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[
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NA-7792
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] - Agent Allocation Category report
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...
[
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NA-7793] - include all dispositions in each section of campaign agent activity report
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[
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NA-7794
...
] - fix for NPE in dialer
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[
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NA-7798
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] - hangup after dialer call to client when agent hangs up by handset
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...
[
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NA-7799
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] - queues: kill AGI for agents that didn
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't connect
...

Noojee Contact 6.1

Improvement

[NA-4732] - Add ring moh to node_create script
[NA-5109] - apply new icons
[NA-6462] - Add QA users to Team.
[NA-6464] - Dial API
[NA-6476] - Add more functionality to IVR action script
[NA-6751] - Campaign Import - via API
[NA-6850] - Change now line to a different colour in Roster Screen
[NA-6852] - Stop ability to change Disposition Set once dialling has started
[NA-6941] - (SetVariable.java:39) - Error: 1529392615.3531 The Source variable clid was not found.
[NA-7319] - add "event" "owner" and "editor" fields in Campaign Export
[NA-7374] - Administrators cannot access Routes V2
[NA-7375] - Move parking in routes v2 to 7000
[NA-7378] - Remove "Client" option in Private DNC Upload
[NA-7386] - *3 route needs to have "Use Caller ID" field clear
[NA-7387] - Update Voice Mail Management "Use Caller ID" to be a droplist
[NA-7454] - Dial action script needs to handle situation where it is unable to find a suitable trunk more gracefully

New Feature

[NA-2881] - Team Management: Allow multiple team leaders for each team.
[NA-6651] - Client able to see Audit search for all users on Multi Tenant system
[NA-7035] - Change dialer type in control panel - add individual pool
[NA-7038] - Have the ‘missed call’ status time out after a while – and revert to ‘available’ in Agent Routes dashlet

Bug

[NA-4748] - Pie chart not working for Allocation Dispositions
[NA-6395] - Stacktrace: 1318203804 Company Agent Mail Version: 5.5.3.22
[NA-6459] - add table to track calls initiated via API
[NA-6485] - Contact Hub validation issues
[NA-6704] - onConnect and onPreview called twice on inbound call and not called when explicitly creating a new record
[NA-6759] - Email action is not splitting multiple 'To' addresses
[NA-6763] - API Start recording command - Missing Dialed Number on Recorded Calls screen
[NA-6764] - Dashboard Virtual Balance shows Campaigns not Allocations
[NA-6768] - Queue Route Details report - missing Caller ID
[NA-6791] - CampaignTemplate - Email Templates Field dropdown shows java object
[NA-6792] - Actions Scripts - Default template script has errors
[NA-6793] - Route - Advanced/Basic button is confusing
[NA-6829] - Pause code not updating when reentering contact hub
[NA-6830] - Stacktrace: 1830469499 Company Rockin Direct Version: 5.5.3.30
[NA-6839] - allow creation of allocations and campaigns through the UI
[NA-6856] - add charts to campaign control panel
[NA-6859] - Campaign Agent Activity report covering more time then seleceted
[NA-6865] - replace problematic ehcache in DailerEventHandler
[NA-6866] - add alert when agent phone is in use while trying to deliver queue call
[NA-6876] - fix to control tmp table size for lead fetch
[NA-6887] - can't start contact hub after stopping it
[NA-6891] - fix convert to routesv2 to handle dialplan entries
[NA-6893] - Campaign Importers - error when selecting "import source vtiger"
[NA-6896] - Route convert - DIAL doesn't convert
[NA-6897] - Trunk change for RouteV2 - create new inbound DID Patter rewrite:
[NA-6898] - Extensions.conf:
[NA-6899] - fix sip to header in routing AGI
[NA-6900] - cdr showing wrong clid despite trunk clid rewrite
[NA-6902] - Recording playback control has changed on chrome. Download is back.
[NA-6904] - MySQLSyntaxErrorException - sql campaign importer
[NA-6906] - cant create reservation template if none exist
[NA-6907] - wfm - replace set shift with guaranteed shift
[NA-6910] - Voicemail - unable to enter existing voicemail box
[NA-6911] - sql campaign importer - filter not working
[NA-6912] - Runtime Exception if I try to edit existing Virtual Allocation if the description is blank
[NA-6913] - Can't start contact hub - RuntimeException
[NA-6918] - Searching CDR for a phone number very slow
[NA-6919] - CDR records - missing CallerID on outbound calls made by contact hub
[NA-6920] - prevent DB lock when writing CDR records
[NA-6926] - create mechanism to set last id for import source after import is completed
[NA-6927] - Stacktrace: 4200067741 Company Noojee Contact Solutions Version: 6.0.0.24
[NA-6929] - Route v2 step for setting channel variable in route 'Campaign Agent Dial-In' is not set correctly
[NA-6930] - Campaign import - csv with 2 filters
[NA-6945] - Stacktrace: 303435463 Company Rockin Direct Version: 5.5.3.31
[NA-6950] - NPE when opening help
[NA-6955] - Campaign Importers - operation drop down spelling mistake
[NA-6957] - CDR - Better result when using noojee vision than contact hub
[NA-6960] - Can you put and ID on the stop button
[NA-6962] - Campaign importers - Tooltip for order and limit by clause
[NA-6974] - Voicemail action script not using unavailable message for outgoing announcement
[NA-6991] - increase logging for trunk/group callerId rewrites
[NA-6997] - Caller ID name being cleared by TrunkAgi
[NA-7001] - Stacktrace: 1916406818 Company candc Version: 5.5.3.32
[NA-7021] - ConcurrentModificationException
[NA-7025] - ConstraintViolationException - Adding exception to Roster Template with no start/stop time
[NA-7034] - Blind transfer to local extension using Contact Hub does work
[NA-7039] - Problem creating new campaign/allocation
[NA-7040] - Stacktrace: 2851155140 Company candc Version: 5.5.3.32
[NA-7061] - Stacktrace: 525822476 Company Comm Direct Version: 5.5.3.38
[NA-7063] - RoutesV2 - delivered to in CDR screen incorrect
[NA-7064] - Copy to RouteV2 action does not work correctly
[NA-7076] - javax.crypto.BadPaddingException when exporting campaign
[NA-7094] - Import failed to encrypted campaign template
[NA-7095] - Encrypted data issue
[NA-7097] - Some fields not getting copied with Copy Template
[NA-7098] - Encrypted field export inconsistent between users
[NA-7099] - Export of encrypted field with incorrect password doesn't throw user friendly error
[NA-7100] - NPE if you get your password wrong when exporting encrypted campaign
[NA-7101] - Deleting a user from Encryption Access gives a not implemented message
[NA-7104] - NPE if user has not been given access to encrypted campaign.
[NA-7105] - Duplicate users in the encryption access tab.
[NA-7186] - Exporting without encryption not exporting all records
[NA-7241] - Better message when deleting Encryption Method
[NA-7242] - Bulk close records end up in the CDR
[NA-7266] - change "redial" disposition to not reset noanswer counter
[NA-7276] - Copy to RouteV2 of Wildcard route does not work correctly
[NA-7287] - change ImportSource to better manage life cycle of the import source and reduce repeated row fetches
[NA-7292] - Import stuck when filtering against field that didn't exist in template
[NA-7293] - System Health API possible NPE
[NA-7308] - Problem with roster templates
[NA-7309] - improved monitoring of thread pools
[NA-7318] - agent status is "Inbound Wait", catergorized as "Contact Hub" immediately after log in
[NA-7331] - Stacktrace: 2888179809 Company candc Version: 5.5.3.40
[NA-7332] - Stacktrace: 3493118815 Company candc Version: 5.5.3.40
[NA-7334] - Stacktrace: 1879329551 Company candc Version: 5.5.3.40
[NA-7362] - prevent entry of invalid foreign extensions
[NA-7365] - Stacktrace: 801132356 Company Rockin Direct Version: 5.5.3.40
[NA-7372] - Stacktrace: 3561321801 Company Collins Street Business Centre Version: 5.5.3.40
[NA-7391] - in routes take the handsets trunk group if one is set
[NA-7392] - Stacktrace: 3862545257 Company My Home GP Version: 6.0.1.24
[NA-7395] - Stacktrace: 2546585801 Company Comm Direct Version: 6.0.1.24
[NA-7423] - Dial Action Script ignores Continue On Answer
[NA-7470] - CDR Per Agent - Outbound "Answered" not correct
[NA-7477] - speed up loading dashboard line charts
[NA-7484] - fix for dangling channels
[NA-7491] - allow prioritizing loading of caches when creating them
[NA-7494] - free lead lock in contact hub
[NA-7500] - cause of exhausted scheduler thread pool
[NA-7503] - duplicate lead served to 2 agents
[NA-7506] - queue ignores threshold
[NA-7537] - Handset account code not ending up in the CDR
[NA-7540] - Stacktrace: 313928276 Company Hampers with Bite Version: 6.0.1.26
[NA-7564] - Internal call falls through to voicemail
[NA-7669] - IVR Menu needs to offer a 'enter extension no. if you know it option'.
[NA-7672] - route schedule, don't allow end time to be before start time
[NA-7677] - Discrepancy between Blended Agent Status History and Campaign Agent Activity
[NA-7682] - thread pool exhausted due to control panel
[NA-7683] - speed up for lead insert
[NA-7693] - route upgrade, route to target
[NA-7694] - upgrade route schedules
[NA-7695] - back port fix for disabled routes bug
[NA-7698] - default new handsets to routesv2-handset context

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Improvement

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