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Provide a list of phones (internal handsets) that should be rung.
e.g. 100,101,102
Note: spaces around the comma are NOT allowed.
Enable Whisper
The whisper option (if enabled) allows you to select a Business Message to play to the agent when they answer the phone. The Business Message is first played and then the customer is connected to the Agent. The customer will continue to hear ringing (or MOH) until they are connected through to the agent.
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The amount of time to Ring the group of phones before giving up. When the timeout expires the next Route Step will execute. Often you will want to send the caller to a Voicemail box.
Recording
Group Ring doesn't support account based recording. If you need recording start recording at the route level.