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Outbound Session
An outbound session is simply a period of time usually around 2-4 hours where a sales team are allocated the task of calling a list of numbers. The outbound session report allows a manager to compare the productivity of different callers within the defined campaign session.
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A number of the Outbound Session columns provide the ability to sort the column. Click either the up or down arrows next to the column heading to sort by that column.
Intended Use
The Outbound Session report is used by teams which are not using Noojee Campaigner but still want to obtain basic reporting on what calls have been made by a team of people during a defined session.
Filters
Start Date
End Date
Columns
Extension
No. of
Call Utilisation
Avg.
Max Duration
Avg time off
Non-Call Time
First Call
Last Call