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Provides a list of recordings that hav been made including the DID, ClicCLID, Agent, Direction, Duration and Date/Time.
Intended Usage
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Use this report if you need to print or email a list of records that have occured occurred for a particular period , or User.
Filters
Dates Range
Allows you to limit the range of dates within which the recordings must fall to be listedThe period to report on.
User
Select one or more users to control which user's recordings are listedthe list of users or Team you want to report on.
Route
Select one or more inbound routes. Only recordings which belong to a selected route will be displayed.
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- Inbound - display inbound calls. Calls from an external party to an internal party.
- Internal - calls between two or more internal parties.
- Outbound - display outbound calls. Calls from an internal party to an external party.
- Pass-Thru - Not normally used. Pass-Thru is used by system where Noojee's PBX acts as a front end to a second PBX (usually for the purposes of recording). These calls are said to 'Pass Through' the Noojee PBX.receives a call but then dials out to a third party phone system and 'patches' the call through. This is often done so that Noojee Contact can record the conversation (generally because the third party phone system doesn't have the ability to record calls).
Column
Unique Call ID
DID
CLID
Agent
Direction
Call Duration
Call Date/Time