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The Queues to display the statistics for. You can select one or more queues.
Columns
Queue Interval
Calls Enter
Calls Wait
Calls Answ.
Calls Wrap
Calls %
Abandoned After
Abandoned Total
Abandoned Ratio
Wait time Total
Wait time Avg.
Wait time Max
Wait time %
Talk time Total
Talk time Avg.
Talk time Max
Talk time %
Wrap up time Total
Wrap up time Avg.
Wrap up time Max
Handling time Total
Handling Time Avg.
Handling Time Max
SLA Thresh.
SLA Perf.
Exit Key
Exit T/O
Lost Answered
Lost Unanswered
Occupancy