Select From Roster

The Action Script 'Select From Roster' loads a list of Accounts that are currently rostered into a variable for processing by subsequent steps such as 'For' - 'End For'.

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The returned list is ordered based on the order of the 'stack' of agents in the Roster screen. Agents at the bottom of the stack are returned first.e.g.

Example

pseudo code

Select From

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For

  – step that does something with a rostered agent.

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 Roster: Team='Support Team',  List Variable Name='engineers'
For: List Variable Name='engineers', Item Variable Name='engineer'
  Log ${engineer.UserName} has mobile ${engineer.MobileNumber}
End For

Team

The Roster Team for which  you want to get the list of currently rostered agents.

List Variable Name

The name of the variable to store the list of rostered Agents into.

Limit

Limits the number of Accounts that are saved into the list.

When you limit the number of Accounts, Accounts at the end of the list are remove (so Accounts at the visual top of the Roster stack).

Agent details

When iterating over the list of rostered agents, each agent entity exposes the following properties:

• UserName
• Extension
• PhoneNumber
• MobileNumber
• Email

Example

If the 'For' step stipulates that the 'Item Variable Name' is 'Engineer'.

In subsequent Route Steps (between the For and End For) you can access any of the above properties by stipulating a Route Variable with names like:

Engineer.Username

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Refer to the java docs for additional information:

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