Campaign
...
Calls
The 'Campaign Agent Calls Report' provides a list of all calls made via Campaign Manager that an Agent handled. The report can be filter for a given date range, Campaign, Disposition and/or agent.
Intended Use
Provides a detailed list of every call made on a Campaign, Allocation for a selected list of Agents. This report can be occasionally useful if you need to see details about a specific call. Generally the summary reports are more useful.
Filters
- Campaign
- Disposition
- Agent
- Start Date
- End Date
Column
Campaign
Lead Id
Allocation
Call Time
Timezone
Call Duration
Disposition
Agent
Phone
Extension