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call statistics such as 'Wait Times', 'Abandonment Rate' and 'Average Call times.
Use Queue Name Variable
If set then the Queue name is set using the contents of the Route Variable specified in the Queue Name Variable field.
Queue Name Variable
The name of a variable which contains the name of the Queue to send the call to.
If 'Use Queue Name Variable' is checked then the value is in this field is used as the name of a Route Variable. The contents of that route variable are used as the Queue name to place the call into.
You can create new Queues from the 'Queue' menu item under the 'Call Handling' menu.
Queue
The name of the Queue to send the call to.
If 'Use Queue Name Variable' is NOT checked then the value is in this field is used as the name of the Queue to place calls into.
You can create new Queues from the 'Queue' menu item under the 'Call Handling' menu.
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If checked start a new recording leg when call answered in queue.
Queue Status
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You can check the return status of the queued call by selecting the 'Variable Overloading' option and entering a 'Variable Base Name'.
If you set the value of the 'Variable Base Name' to 'SupportQueue' then the status will stored in a variable called 'SupportQueue.status'.
The available return codes are:
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