Select From Roster
The Action Script 'Select From Roster' loads a list of Accounts that are currently rostered into a variable for processing by subsequent steps such as 'For' - 'End For'.
You can use Select From Roster to route a call to a rostered agent. You would normally only use this to route calls to an Agent that is On Call rather than one that is currently logged into Noojee.
This Action Script is typically used with the 'For' and 'End For' Action scripts which is designed to process a list of Accounts.
The returned list is ordered based on the order of the 'stack' of agents in the Roster screen. Agents at the bottom of the stack are returned first.
Example
pseudo code
Select From Roster for 'Support Team' into 'engineers'
For engineer in engineers
Log ${engineer.UserName} has mobile ${engineer.MobileNumber}
End For
Team
The Roster Team for which you want to get the list of currently rostered agents.
List Variable Name
The name of the variable to store the list of rostered Agents into.
Limit
Limits the number of Accounts that are saved into the list.
When you limit the number of Accounts, Accounts at the end of the list are remove (so Accounts at the visual top of the Roster stack).
Agent details
When iterating over the list of rostered agents, each agent entity exposes the following properties:
- UserName
- Extension
- PhoneNumber
- MobileNumber
Refer to the java docs for additional information:
https://pabx.noojee.com.au/servicemanager/ui#!ApiJavaDocs