njadmin 4.6
- Wizard - a new tool that makes it easy to build wizards into your screen layouts
- Start/Stop recording - add start/stop recording buttons to your screen layouts so you staff can easily stop a recording if asked to by a customer. Also works with the wizard to automatically disable recordings when a given page is reached (e.g. a Credit Card payment page in a wizard).
- Action Scripts - a new integration tool that allows deeper integration with third party products (other peoples CRM's, Databases etc)
- Performance improvements - we done a large amount of work on increasing the systems performance particularly on systems that have large numbers of calls.
njadmin 4.4
- Disposition Action to reset a leads count (No Answer Count, Busy Count) to allow it to be dialed again.
- Deleted agents no longer appear in report filters.
- Audible Alert in Contact Hub if agent in Extended Wrap for too long
- Disposition Action to send SMS based on call outcome (Disposition).
- Fixes for a number of Inbound issues with the Contact Hub and improvements to the set of 'use cases' supported.
- A new Campaign Control Panel - see a full list of your campaigns within the control panel and perform common operations with just a click or two.
- New Import Wizard - a complete rewrite of the Campaign Import Wizard makes it easier and faster to do imports.
- Contact Hub - this is a complete replacement for the dialer. Many of our customers are already using the Contact Hub. Contact Hub offers a streamline user experience meaning less training when you bring new agents on.
- Blended mode - the Contact Hub brings with it Blended Mode which allows a agents to take both inbound and outbound calls transitioning between the two seamlessly.
- Inbound Blended improvements - with the early adaptors of Blended mode we found some customers using Blender in unexpected ways. We have gone back into the blended system and now support a wider range of usage scenarios including the ability for an Agent to just focus on Inbound or Outbound if required.
- Team Management for Campaigns - you can now create a Campaign Team Leader who controls specific campaigns. Agents can select a Team when they login and they will only see Allocations that belong to their team.
- Ability to create new Leads directly from the Call Editor and Contact Hub. This is primarily for Inbound teams handling new enquires.
- New Search (lead) function in Contact Hub to find a lead for an inbound call if the system didn't find the lead using the Caller ID.
- Experimental system to allow you to automatically wash leads via the DNCR as part of the import.
- The ability to Playback business messages from the Business Message page.
- Performance improvements in a number of reports.
njadmin 4.2
- Lead Injector - allow leads to be updated
- Automated Do Not Call (DNC) washing to the DNC Register.
njadmin 3.0
- New Action Wizard for automation of many common Campaigner related tasks
- DNC filtering for Importing and Allocating Campaign leads
- Ability to load and dial Campaign leads with multiple phone numbers
- Ablility to log in via HTTPS for added security
njadmin 2.7.13.49
- Update to increase speed of Realtime Queue Statistics report
njadmin 2.7.13.48
- Improvements to Average time calculations in the Realtime Queue Statistics report
- Fix for issue with Queue escalation
- Update to allow for ad-hoc recording on Campaign Calls
- Improved handling of Campaign Dispositions
- Updates to Campaigner CRM logger
njadmin 2.7.13.43
- Improved handling of searching recorded calls
- Improvements to JDBC importing and exporting
- Improvements to handling of Agent Pause/Unpause during an active call
njadmin 2.7.13.36
- Addition of JDBC importer for Campaigner
njadmin 2.7.13.28
- Improvements to the robustness of the Campaign Dialler screen
- Fix for the Agent Occupancy report - occasionally displaying as blank
- Campaigner - Changing allocation name in control panel did not change it in dialer
- Agent Goals report - Allocation list does not populate
- DTMF on bridged calls with campaigner cause calls to drop
- CDR Per Agent report displaying duplicate records
- CDR per extension occasionally showing no calls
- High load after deleting a campaign
- Fix of issues with queue thresholds - calls not escalating correctly
njadmin 2.7.13.24
- Improvements to Agent Statistics report, including addition of Agent Idle time
njadmin 2.7.13.13
- Addition of Virtual Allocations
- Addition of Per Agent Callbacks
- Addition of Cross Campaign Callbacks to Campaigner
- Ability of Dial in Modes to Campaigner
njadmin 2.7.12.22
- Improvements to OmniDialler, especially with regards to AMD
- Improvements to the Realtime Queue report
- Updated links to online Manuals
- Improvements to SLA's and Pausing in Queues
- Improvements to Do Not Call lists
- Improvements to Live Data Tiles
- Fix to Agent Statistics report - outbound calls now displaying
- Better handling of editing and adding fields in Campaigner
njadmin 2.7.12.19
- New dialler for Campaigner (OmniDialler)
- Improvements to the Realtime Queue report
- Improvements to Queue SLA's where accounts where attached to more than one SLA
- Updates and improvements to Live Data Tiles
- Updates to the Agent Statistics report
- Better handling of Hot Desking within Queues/NoojeeVision
njadmin 2.7.10.17
- Updates to improve CDR and Enum handling
njadmin 2.7.10.15
- Updates to fix issues with SLA's and queues
njadmin 2.7.10.14
- General Statistics report - addition of Wrap and Handling times
- Call Distribution report - removal of duplicate fields
- Agent Statistics report - no longer shows unused Agents
- Agents Queues report - removal of duplicates
njadmin 2.7.10.13
- Default Campaigner dispositions are now editable
- Update Default Campaigner dispositions to be more consistent
- Improve importing of blank leads into Campaigner
- Renaming of Agent Statistics report and fix of totals
- Agent Statistics report - improve calculations of call percentages
- Queue Statistics report - improve calculations of call percentages
- General Statistics report - improve calculations of Abandoned calls
- Queue Statistics report - improve calculations of Grand Totals
- Queue Members - remove ability to delete accounts attached to Queues
njadmin 2.7.10.9
- Addition of Stop code report for Campaign reporting
- Whitepages edit - extension field blank during edit
- Addition of Campaign Agent's disposition report
- Ability for a Campaign to move to next lead without setting a disposition
- Update to Campaign Agent Activity report to handle differing character sets
- Ability to search via phone numbers in the Campaign Call editor
- SLA not showing in the Queue Statistics report
- General Statistics Report showing inflated figures in Answer call wait time field
- Improvement of log rotation
- update of Campaign Call editor to handle wildcard searches
njadmin 2.7.9.5~nit0:
* fix campaigncalls report
* fix content type for pdf/csv from txml
njadmin 2.7.9.4~nit0
* fix for recording api bug
njadmin 2.7.9.3~nit0
* fix white pages handset bug
njadmin 2.7.9.2~nit0
* fix for sql on realtime queue report
njadmin 2.7.9.1~nit0
* queue reports bugs for PQ
* unable to submit reports with large filters
* outbound utilisation report
* report filters should retain selections
* Queue Details report - CSV export does not align correctly
* Agent Statistics Report - drilldown per agent shows all calls
* Agent Statistics Report - Pause time averages incorrect
* Whitepages Google Maps no longer working
* Active Calls Chart generates an error if selected when running
* Recording list Report generates Heap Space error
* Realtime Queue Statistics allows the same Queue to be displayed multiple times
* Queue Callback report returns null data sets
* General Statistics - export to csv aligns poorly
* change to progressive totals or wait average & max
* List Caller ID's of unanswered calls
* Active Agents
* All queue reports to select 'n' queues
* Agent Statistics report slow to load
* time format not CSV friendly
* Report on agent and queue pause reasons
* queue/agent allocation reports
* Central white-pages and click-to-dial
* Add ability to unpause agent via api call
njadmin 2.7.8.4~nit0
* add office location menu
* add support for office location to whitepages import/export
njadmin 2.7.8.3~nit0
* update to remove handset config at login screen
* add wrap time into predictive dialler calculation
* update view to white pages to support officeid
njadmin 2.7.8.2~nit0
* fix for mismatched gwt versions
* added single handset config
* added office locations
njadmin 2.7.8.1~nit0
* added predictive dialler
* added new grouping options to some campaigner reports