Queue

Queues are used when you need to send a call to a group of phones.

Queues provide advanced call management and reporting features and should be used if you need to track

call statistics such as 'Wait Times', 'Abandonment Rate' and 'Average Call times.

Queue

The name of the Queue to send the call to. You can create new Queues from the 'Queue' menu item under the 'Call Handling' menu.

Timeout

Controls how long the call should wait in the Queue before dropping out of the Queue and progressing to the

next Step.

You can use the Timeout to fail over to a secondary Queue or send the caller to a Voicemail box if the call

isn't answered in a reasonable amount of time.

Priority

As calls enter the queue they can be assigned a priority. The priority can be used when calls from different DIDs are sent to a shared queue. You may have a special phone no. (DID) that you only give to your premium customers.

Calls that come in via the premium DID can be assigned a higher priority (where 1 is the highest).

Calls with a higher priority will jump ahead in the queue.

Priorities can be set from 1 to 1000000, where 1 is the highest priority.

Record

If checked start a new recording leg when call answered in queue.