Intra Day Agent Report

Intra Day Agent Report

The Intra Day Agent Report gives an overview of an agents activities broken down by queue and then 15 minute blocks for the day.

Intended Use

 This report is useful to gauge the amount of calls agents are handling as well a time spent on calls vs pause and login times.

The report can be helpful when determine resource requirements as it shows how loaded each agent has been. In particular look at Handling Time as apposed to Logged In time.

Filters

The report filters allow you to control the set of data returned by the report:

Start

Set the date that the report should be run for.