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Queue Route Statistics

This report provides queue statistics down to the individual Route (DID) level.

Intended Use

If your organisations has more than one DID associated with a Queue then the Queue Route Statistics report provides an additional level of detail by breaking out the Queue Statistics into individual Routes (DIDs).

Most organisations have a single DID (Inbound number) which is attached to a single queue. For these standard cases this report isn't necessary and you should use the the Queue Statistics report.

Filters

The filter allows you to control the set of data returned by the report:

Date Range

The period to run the report for.

Interval

You can also select an 'Interval'  which controls the level of detail you see. For example if you select an Interval of 'Day' then there will be one line per day for each Queue Route combination. If you selected 'Quarter Hour' then there will be one line per 15 minute interval for each Queue Route combination.

Queue

You can select one or more queues to report on. 

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