Recording List
Provides a list of recordings that hav been made including the DID, CLID, Agent, Direction, Duration and Date/Time.
Intended Usage
Normally if you want to access a list of recordings you should just use the 'Record | Recorded Calls' page.
Use this report if you need to print or email a list of records that have occurred for a particular period or User.
Filters
Dates Range
The period to report on.
User
Select the list of users or Team you want to report on.
Route
Select one or more inbound routes. Only recordings which belong to a selected route will be displayed.
Direction
Filter the set set of recordings displayed based on the direction of the call. The following directions are defined
- Inbound - display inbound calls. Calls from an external party to an internal party.
- Internal - calls between two or more internal parties.
- Outbound - display outbound calls. Calls from an internal party to an external party.
- Pass-Thru - Not normally used. Pass-Thru is used by system where Noojee's PBX receives a call but then dials out to a third party phone system and 'patches' the call through. This is often done so that Noojee Contact can record the conversation (generally because the third party phone system doesn't have the ability to record calls).