Salesforce allows you to configure your softphone layouts which allows you to:

• Select the call details and Salesforce objects that are automatically displayed with inbound, outbound, and internal calls.
• A assign a softphone layout to a user profile

Noojee currently only supports popping softphone layouts for inbound calls.

If necessary you can create multiple softphone layouts for different user needs.

To configure softphone layouts in Salesforce:

Navigate to the Salesforce Setup menu

Search for Call Centers

Once you have created a Softphone Layout you can assign it a to one or more User Profiles.