Call Details Records

Provides a list of every call that has passed through the PBX. This includes inbound, outbound and internal calls.

The report provides very raw details of each call including:

Unique Id
Date - for outbound calls the date/time the call was dialed. For inbound calls the date/time the call entered the Noojee PBX (or more specifically the date/time it entered Routes).
User (if the call was answered)
Duration
Source
Destination
Caller ID - when available
Disposition - was the call answered or not
Channel - the internal channle that handled the call
Last App - the last asterisk application that ran for the call
Last Data - the args passed to the Last App

Intended Use

Normally this screen is used for trouble shooting such as when a customer complains about being hung up on during a call that no one answered their call.

CDR data can often be used to show that the customer selected the wrong option or that the call was correctly queued by no agent answered the call.

Filters

Search

The search bar allows you to search on any data (or parital data) that appears in the list. For instance you can just type a phone no. to search for calls to or from that phone no.

Advanced Search

Click the 'Advanced' checkbox next to the search bar to display the advanced search options.

Date Range

You can set a Date range that you want to view details for by selecting a Start and End date.

Agent

Select one or more Agents to see a list of the calls they made or recieved.

Phone

Enter a phone no. or partial phone no. to find all calls to or from that phone no.

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