17.13. Campaign Summary
- PeterF (Deactivated)
Owned by PeterF (Deactivated)
Sept 06, 2016
1 min read
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Overview
Provides counts for each disposition across one or more Allocations using different groupings.
Intended Use
Provides a quick progress report by allowing you to look at the call outcomes in a given period.
Filters
- Date Range
- Campaign
- Allocation
Fields
| Field | Description |
|---|---|
| Agent | Name of the Agent |
| Allocation | Name of the Allocation |
| Total Time | Total time Agents spent making calls on the Allocation |
Refer to the Field Glossary for more detailed explaination of each field and how it is derived.
Sample
