The call script is used to display lead details to an agent, the call text script, and fields that can be edited to either update or add new information to the lead.

Accessing the call script is done via the ‘Select Screen’ button and will take you to the list of call scripts available for the campaign that has been selected.

The call script screen is a HTML editor with ‘Element’ Types that are used to insert the header row fields from the leads list. The Element tags and fields are used to insert the appropriate lead detail in the script so they it be viewed or updated through the call script.

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