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9.3 Retrieve Recording by Tag

9.3 Retrieve Recording by Tag

Sept 17, 2021

RETRIEVE

Note: The API will only accept POST requests.

By Tag

The retrieve method takes two arguments; tag and agentLoginName plus the usual apiKey.

tag

The tag is the tag that was passed when the recording was started.

agentLoginName

The agentLoginName is used to  verify that the agent the recording is retrieved on behalf of actually has permission to access the recording. In many cases the agentLoginName will be a NJ Account which has been setup for the express purposes of accessing recordings via the API.

URL: https://<fqdn>/njadmin/rest/RecordingAPI/retrieve?tag=1234&agentLoginName=Sam

This method returns a BASE64 encoded wav file.

Deleted, private and 'in progress' recordings may not be retrieved through this method.