Inbound Agent Routes

Overview

The Inbound Agent Routes displays a list of all Agents that are currently logged into a Queue

The following columns are available

Field	Description
Agent	The username of the agent
Exten	The extension the agent is currently taking calls on.
Duration	The duration the agent has been in the current state (Status)
Status	The agents current state. e.g. logged in, On Call, Hungup...
Queue	The queue that the current call was routed to the agent via.
DID	The Direct In Dial (DID) the current call arrived on.
Route	The Route the call was routed throught.
Agent Name	The agents full name taken from the Agents Account details.
Availability	The agents availability to take calls from a Queue. Possible states are Active - read to take a call. On Call - currently on a call Paused - current paused in the queue(s).
Hide	Allows an individual Agent to be removed from the tile.