/
Installation
Installation
Requirements
- Salesforce Lightenting Edition
- Salesforce Call Centre Module
- Noojee Contact 6.5 or above.
- Noojee Call Management API must be licensed
- The Contact Phone fields (Phone, MobilePhone, HomePhone) must NOT be encrypted.
Salesforce provides a number of articles on configuring Salesforce when using a Call Centre module:
https://help.salesforce.com/articleView?id=cti_admin_overview.htm&type=5
To configure Noojee CTI:
- Activate Call Management License
- Obtain Noojee API Key
- Install the Noojee CTI package
- Define a Call Centre
- Enable CTI for a user
- Remote Site Settings
- Create Softphone Layouts
- Configure screen Pops
- Assign User Profiles to Softphone Layout
- Add Phone Utility to any apps
- Testing
, multiple selections available,
Related content
Salesforce CTI
Salesforce CTI
More like this
Define a Call Centre
Define a Call Centre
More like this
Noojee CTI Trouble Shooting
Noojee CTI Trouble Shooting
More like this
Noojee Phone
Noojee Phone
More like this
Noojee PBX
Noojee PBX
More like this
Agent Dials In, Never hangup
Agent Dials In, Never hangup
More like this