Installation

Requirements

• Salesforce Lightenting Edition
• Salesforce Call Centre Module
• Noojee Contact 6.5 or above.
• Noojee Call Management API must be licensed
• The Contact Phone fields (Phone, MobilePhone, HomePhone) must NOT be encrypted.

Salesforce provides a number of articles on configuring Salesforce when using a Call Centre module:

https://help.salesforce.com/articleView?id=cti_admin_overview.htm&type=5

To configure Noojee CTI:

• Activate Call Management License
• Obtain Noojee API Key
• Install the Noojee CTI package
• Define a Call Centre
• Enable CTI for a user
• Remote Site Settings
• Create Softphone Layouts
• Configure screen Pops
• Assign User Profiles to Softphone Layout
• Add Phone Utility to any apps
• Testing