Dial

sb.append("<h1>Dial</h1>");

        sb.append("Routes a call to the given 'Dial To' target via the selected Trunk<br><br>");

        sb.append("<h3>Dial To</h3>");

        sb.append("Dial To allows you to choose the method of selecting the number to dial.<br><br>");

        sb.append("<h3>Handset</h3>");

        sb.append("Deliver the call to the selected handset.<br><br>");

        sb.append("<h3>Account</h3>");

        sb.append("Deliver the call to the extension currently attached to the selected Account.<br><br>");

        sb.append("<h3>Phone No.</h3>");

        sb.append(

                "Deliver the call to the given phone no. Use this option to deliver calls to an external phone no.<br><br>");

        sb.append("<h3>Dialed No.</h3>");

        sb.append("Deliver the call to the (possibly modified) dialed no.<br><br>");

        sb.append("<h3>Route Target</h3>");

        sb.append("The target phone No. that matched the active Target.<br><br>");

        sb.append("<h3>Variable</h3>");

        sb.append("Deliver the call to the phone no. contained in the given Variable.<br><br>");

        sb.append("<h2>CLID Type</h3>");

        sb.append("Allows you to control the CLID.<br><br>");

        sb.append("<h3>Default - recommended</h3>");

        sb.append("Don't modify the CLID let the standard CLID handling deceide what CLID to use.</br><br>");

        sb.append("<h3>Phone No.</h3>");

        sb.append("Enter a Phone No. to use as the CLID.<br><br>");

        sb.append("<h3>Variable</h3>");

        sb.append("Set the CLID to the phone no. contained in the given Variable.<br><br>");

        sb.append("<h2>Set CLID Name</h3>");

        sb.append("Allows you to control the CLID Name that is presented.<br>");

        sb.append(

                "This will generally only work for inbound calls and allows you to display a message on the dialed handset along with the CLID.<br><br>");

        sb.append("<h3>CLID Name</h3>");

        sb.append("If 'Set the CLID' is ticked then this value will be used as the CLID name.<br><br>");

        sb.append("<h3>Timeout</h3>");

        sb.append(

                "Controls how long the call should ring the no. before giving up (as the call was not answered) and progressing to the ");

        sb.append("next route step. <br>");

        sb.append(

                "You can use the Timeout to fail over to try a second phone, play a message, send the call to a voicemail box etc.<br>");

        sb.append("If not set timeout will default to 30 seconds.<br><br>");

        sb.append("<h3>Override Trunk Group</h3>");

        sb.append(

                "Normally the dial command will route the Call via a Trunk Group. In some rare cases you may want to over-ride the standard handling and explicitly select a Trunk Group.<br><br>");

        sb.append("<h3>Trunk</h3>");

        sb.append("The Trunk Group to dial through.<br><br>");

        sb.append("<h3>Enable Whisper</h3>");

        sb.append(

                "Enable Whisper and select a BMM to play when the Called Party answers the call. Only the Called Party will hear the message.<br><br>");

        sb.append("<h3>Whisper On Answer</h3>");

        sb.append(

                "Select the message to play when Enable Whisper is enabled. Use this feature to inform the Called Party of the purpose of the cal. e.g. The service or brand.<br><br>");

        sb.append("<h3>Return On Success</h3>");

        sb.append(

                "When checked, if the Dial is answered then the Route Target will return immediately and no further steps in this Route Target will be executed.<br>");

        sb.append(

                "A good example of the use of this option is creating a Dial Step followed by a Voicemail Step. You want the call to go to voice mail only when the call isn't answered.<br><br>");