Call Monitoring enables any active call to be monitored from any handset subject to the appropriate security permissions.
Call Monitoring is designed to be used for training and quality assurance purposes.
This page displays a list of active calls and will update as calls come and go.
Listen to Active calls
To listen to an active call click the Listen Icon next to the call you want to monitor.
Your handset will ring (or just beep) showing a caller id of 'Spy'. Answer the phone and you will be able to listen to the call. Neither of the two parties will be aware that you are listening to the call. To end call monitoring, simply hang up the call.
The following conditions MUST be met in order to monitor a call.
If you do not have sufficient permissions then calls will appear in the Call Monitor, however the Denied Icon 
will be displayed.
1) The users Account that you want to listen to MUST have the option 'Can be Monitored'.
2) You MUST login with an extension no.
3) Your Account must belong to the group 'Call Monitor' or 'Team Monitor' if you are a team leader.
4) If you want to Monitor an internal call, then BOTH of the Accounts must have the 'Can be Monitored' option set.
5) Team Leaders can only listen to calls of their Team Members.