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User Manual

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Created by PeterF (Deactivated) on Sept 06, 2016

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Noojee Campaigner User Manual

Table of Contents

01. Introduction
02. Terminology / Concepts
- Abandonment Rate
- Agent-269
- Allocation
- Available Agent
- Campaign
- Campaign Manager
- Campaign Template-274
- Control Panel-285
- Dialer-3874
- Dispositions
- Lead
- Screen Layout-273
- Script
- Stop Codes
03. Workflow
- 03.01. Preparing Leads
- 03.02. Importing Leads
  - 03.02.01. Special Fields
  - 03.02.02. Error handling
- 03.03. DNC Management
  - DNCR Import
- 03.04. Screen Layout
- 03.05. Dispositions
- 03.06. Allocations
- 03.07. Start
- 03.08. Dialing
- 03.09 Monitoring
- 03.10 Re-dialing leads
04. Campaign Template
- Agent Dial Modes
  - Agent Dials In, Never hangup
05. Screen Layouts
- 05.1. Screen Editor
- 05.2. Input Fields
- 05.3. Agent Tags
- 05.4. Action Links
- 05.5. Javascript Editor
- 05.6. External Data
- 05.7. Data Swatches
06. Fields
- 06.01. Field Types
- 06.02. System Fields
07. Dispositions
- 01. Standard Dispositions
- 02. Disposition Actions
08. Stop Codes
09. Allocations
- 09.1. Creating an allocation
- 09.2. Selecting an Allocation
- 09.3.Starting/Stopping an Allocation
- 09.4 Virtual Allocations
10. Exporting
11. Call Editor
12. Dialer Operation
- 12.1. Answering Machine Detection
- 12.2. Dial Phone Type
- 12.3. Dial Mode
- 12.4 Trunk Management
13. Stop Codes
14. Callbacks
- Callback Modes
15. Transfers
16. Call Scheduler
17. Managing Accounts
- 16.01. Adding an Account
- 16.02. Adding Groups to an Account
- 16.03. Adding Handsets to an Account
- 16.04. Adding Voicemail Boxes to an Account
- 16.06. Editing /Deleting an Account
- 16.07. Builtin Groups
18. Outbound Reports
- 17.01 Agent and Dialer Session Report
- 17.02. Agent Goals
- 17.03. Agents Disposition
- 17.04. All Campaign Calls Report
- 17.05. Allocation Statistics
- 17.07. Campaign Agent Activity
- 17.08. Campaign Agent Statistics
- 17.09. Campaign Allocation Statistics
- 17.10. Campaign Goals
- 17.11. Campaign Screen Layout Statistics
- 17.12. Campaign Statistics
- 17.13. Campaign Summary
- 17.14. Disposition Comparison Report
- 17.15. Future Callback Report
- 17.16. Live Data Tiles (realtime)
- 17.17. Outbound Session
  - 17.17.1 Outbound Session Details
- 17.18. Outbound Utilization
- 17.19 Campaign Pause Reaons
19. Tools
- 18.01 MS-Access
- 18.02 MS-Excel
  - Convert Text to Numbers
  - Mac OSX
20. Campaign Goals

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