Intra Day Agent Report
- PeterF (Deactivated)
- tristan sutton (Unlicensed)
- Pete (Deactivated)
- Brett Sutton (Deactivated)
Owned by PeterF (Deactivated)
Intra Day Agent
This Report gives an overview of an agents activities broken down by queue and then 15 minute blocks for the day.
Activities included are Handling Time, Logged In Time, Call volumes and Pause times.
Intended Use
 This report is useful to gauge the amount of calls agents are handling as well a time spent on calls vs pause and login times.
The report can be helpful when determine resource requirements as it shows how loaded each agent has been. In particular look at Handling Time as apposed to Logged In time.
Filters
The report filters allow you to control the set of data returned by the report:
Start
Set the date that the report should be run for.
Columns
Agent
Queue
Interval
Calls
Talk Time Total
Talk Time Avg.
Wrap up time
Handling time
Pause time
Logged in time