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The Route should invoke DispositionAgi and set an appropriate disposition if the callee is not delivered to the Queue or an Agent (for example Queue Abandon).
When the Hot Key Dialler delivers a callee to the Route, the lead will remain locked for 10 minutes or until the callee hangs up - which ever comes first. It is therefore likely that if disposition callback times are too small and calls aren't delivered to an Agent within 10 minutes that the callee may be dialled again while waiting in the queue.
The Hot Key Dialler dials leads as "Multi-dial" and the usual Campaign Template Multi-Dial rules apply to the availability of a lead for dialling by the Hot Key Dialer.
The Hot Key Dialler will NOT dial if there are no agents logged into the Queue, or if the Queue has "Max Queue Depth" calls waiting.
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